Manager, Digital Experience - Ecommerce

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The Manager, Digital Experience owns day-to-day ecommerce digital experience operations for , ensuring digital initiatives, promotional launches, change requests, and experimentation work are delivered efficiently and aligned to business priorities. This role supports execution of major projects, manages ecommerce roadmap, maintains project milestone tracking, and operationalizes workflows that improve cross‑functional alignment across Product, Marketing, Creative, Analytics, Engineering, and other partners. The manager maintains program documentation, process hygiene, and stakeholder communication to ensure digital work moves through intake, prioritization, execution, and launch with clarity.

Through these efforts, the role supports scalable ecommerce execution, stronger customer experiences, and improved business performance.

• Own day-to-day digital experience operations across , ensuring ecommerce initiatives, site updates, and digital experience work are prioritized, coordinated, and executed effectively.
• Manages a team focused on delivering seamless, user‑centric digital experiences that align with strategic objectives.
• Support execution of all projects and promotional launches, coordinating with cross‑functional stakeholders to ensure requirements, timelines, dependencies, and customer experience impacts are aligned.
• Own the end‑to‑end experimentation program, including CRO program operations, tooling, roadmap management, test intake, prioritization, and launch coordination.
• Maintain program documentation, project tracking, process hygiene, and reporting to ensure digital initiatives are clearly documented and measurable.
• Own the ecommerce roadmap and operationalize workflows, alignment processes, and team rituals that improve visibility, accountability, and cross‑functional execution.
• Defines the team’s strategy and roadmap to optimize key digital journeys based on customer needs and business priorities.
• Champions digital experience best practices and advocates for continuous improvement and innovation within the organization.

• Bachelor's Degree Digital Marketing, Business Administration, Computer Science, or Related Field (Required)
• Master's/Advanced Degree Business Administration, Digital Strategy, or Related Field (Preferred)
• 4-7 years Leading cross‑functional teams to design and implement digital customer experience initiatives across web and mobile platforms (Preferred)
• 2-4 years Utilizing data analytics and customer insights to drive continuous improvement and innovation in digital channels (Preferred)
• 4-7 years Managing digital projects or programs in a fast‑paced, customer‑focused environment, preferably within the telecommunications or technology sector (Preferred)

• Project Management :
  Ability to manage multiple digital initiatives concurrently in a highly matrixed environment, ensuring timely delivery and alignment with organizational priorities. (Required)
• Analytics :
  Strong analytical skills to interpret digital performance data, measure key performance indicators, and translate insights into actionable strategies for digital experience improvement. (Required)
• A/B Testing :
  Experience managing experimentation programs and operational workflows, including test…