EPIC Clinical​/IT Specialist

Position Closes October 29, 2026

This position is responsible for ensuring that Epic electronic health record (EHR) systems) function efficiently within healthcare organizations. Acts as a bridge between clinical staff, administrative teams, and IT department, translating operational needs into technical solutions and ensuring the system supports daily healthcare operations effectively. Will provide technical support for the STIHC staff to effectively utilize IT systems.

• Assist with a wide variety of IT issues, ranging from system malfunctions to hardware and software problems handles complex and serious cases, may refer some especially complex cases to the IT Manager
• Provide technical assistance to STIHC staff regarding Microsoft Office applications, Windows operating systems, Windows servers, standard networking protocols (including TCP/IP and Ethernet).
• Provide technical assistance to STIHC staff to troubleshoot computer hardware, printers and IP networks in the current Windows environment
• Assist IT with performing PC refreshes, deploying new IT equipment, creating images, installing software packages, maintaining computer networks, and migrating network printers is preferred but not required
• Install, troubleshoot and train staff to use the various audio-visual equipment, phones, fax machines and copiers.
• Assist IT Specialist to manage the ports, switches, routers, hubs, TCP/IP
• Provide outstanding customer service and display utmost professionalism to everyone within the STIHC system
• Assist IT to install, maintain, and upgrade workstations, desktops, laptops, network printers, and peripherals
• Respond to and resolve workstation, application, and server related problems
• Maintain a desktop software/applications update log and perform the maintenance required.
• Assist with IT infrastructure projects such as PC refreshes, new hardware deployments, site acquisitions, and go-lives
• Provide simplified explanation of technical issues for non-technical users.

• System Configuration and Customization:
  Configure Epic applications to meet the specific needs of clinical and administrative departments, including module-specific setups such as Ambulatory, Inpatient, Radiant, or Cupid
• Workflow Analysis:
  Analyze clinical and administrative workflows to identify opportunities for system optimization and improved efficiency
• Technical Support:
  Provide ongoing support and troubleshooting for end-users, including physicians, nurses, and administrative staff
• System Maintenance:
  Perform updates, patches, and upgrades to ensure system reliability and compliance with healthcare standards
• Reporting and Analytics:
  Develop and maintain custom reports and dashboards to support clinical and administrative decision-making
• Training and Documentation:
  Create and update training materials, user guides, and conduct training sessions to ensure staff proficiency
• Testing and Quality Assurance:
  
  Conduct system testing, user acceptance testing, and quality assurance for new implementations or software updates
• Stakeholder
  
  Collaboration:
  
  Serve as a liaison between end-users and IT teams, ensuring that system changes align with organizational goals and regulatory requirements
• Other related job duties as assigned.

• High school diploma or general education degree (GED).
• Bachelor's degree (B.
  
  A.) in computer science, information system or related field.
• OR five years of education and experience in relevant field.

• Minimum of one-year experience working in an environment that is operating multiple IT applications.

• Valid and unrestricted Washington State Driver’s License

Knowledge of:

• Management Information System including Electronic Health Records application to clinical care is desired.
• Established computer and telecommunications techniques, requirements, methods, sources, and procedures.
• Programming language, system analysis, design procedures and techniques.
• HIPAA regulations, which mandate that the incumbent shall maintain complete confidentiality of all administrative, medical and personal records, and all other pertinent information that comes to his/her attention or knowledge.

• Arrange the sequences and timing of the work to be performed to meet variable demands.
• Identify issues and research solutions.
• Multi task and accurately track assigned tasks
• Establish and maintain regular and satisfactory…