IT Technician

JOB ANNOUNCEMENT 2555 Smith Road

Chewelah WA, 99109

POSITION: IT Technician STATUS:
Full-Time

REPORTS TO:

IT Manager SALARY: $22.00/hr

POSITION OPENS: 10/19/2026 CLOSES 11/1/2026

Responsible for the installation, evaluation and maintenance of computer systems, server and network equipment and approved software on Mistequa Casino Hotel property, maintain equipment inventory, and all other duties as assigned by the Mistequa Casino Hotel IT Manager.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Will ensure that all installation activities conform to the Tribal Regulations, Standards, Guidelines, Minimum Internal controls, and Policies and Procedures established for Gaming.
• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must adhere to the Mistequa Casino Hotel Team Member Handbook.
• Must adhere to our SMILE service standards and Core Values by providing excellent guest service. Maintain a positive and productive attitude with guests as well as fellow team members.
• Installs approved software while maintaining proper security levels and access.
• The IT technician is responsible for running daily reports for the General Manager and other applicable staff members.
• Ensures the quality of systems operations in all areas of the company, communication with all levels of users, offering direction and assistance, as needed.
• Coordinates workflow to ensure effective overall operations in the IT Department.
• The IT technician must be proactive and identify problems & solutions. Communicating problem areas to the IT team.
• Consults with system users on specific project requirements.
• Modifies phone programming, adding, and deleting information, as needed.
• Routinely inspects, cleans, and repairs all computer equipment identifying potential problems.
• Maintains communication with IT Manager for necessary operations.
• Maintains a high level of service and satisfaction to all systems.
• Conducts an inventory of all computer systems on property, maintains accurate records by updating information as needed.
• Maintains a working knowledge of all appropriate software and network applications.
• Contact vendors regarding specific software, hardware, network, or phone problems.
• In emergency situations, must be able to perform IT tasks, document scope of work completed and provide information to the IT Manager upon completion.
• Assist in maintaining floor security by notifying Management and Security of suspicious activity.
• Must be able to work shift work, holidays, weekends, and special events.
• Other duties as assigned.

• None

Must have ability to:

• Communicate effectively with all levels of team members and guests.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)

• Must be 18 years of age.
• Associate's degree or similar 2-year technical degree in Computer Information Systems or related area; or two to four years related experience and/or training; or an equivalent combination of education and experience. COMPTIA A+, Network +, Server +, Azure Fundamentals, or 365 Fundamentals,

• One to three years' experience of computer troubleshooting required, with Casino or Retail software systems related experience preferred. Azure or Server experience a plus.

• Excellent Guest Service skills.
• Ability to work independently, demonstrate technical competence when troubleshooting systems, and good judgement.
• Excellent communication…