System Support Tech

Summary

Under general supervision, completes help desk requests related to desktop PCs, notebooks, Smartphones, printers, mobile carts, software installation and/or updates, telephones, and other user needs handled by the Information Technology Department. This qualified person must exhibit consistent and exceptional customer service that is focused on positive patient outcomes.

• Installs PCs, notebooks, mobile devices, printers, monitors, telephones, and other related equipment. Moves equipment when requested based upon the priority of the department.
• Resolves problems with PCs, printers, mobile devices, monitors, telephones, and other related equipment in a timely manner.
• Maintains and monitors inventories of workstation equipment and other devices as required by Departmental/HIPAA regulations and policies.
• Maintains and monitors inventory of department supplies including patch cables, batteries, replacement printers, and other supplies utilized.
• Treats coworkers, customers and patients with respect and dignity.

• Associate degree in a computer technician or related field; or
• One year experience as a computer technician; or any equivalent combination of education and experience.

• In-depth knowledge of the current Windows OS; installation and trouble‑shooting.
• Ability to diagnose equipment failures, and correct problem or replace equipment.
• Ability to answer and trouble‑shoot software issues.
• Ability to interact with diverse groups of callers in a helpful and positive manner.
• Ability to handle multiple requests/needs simultaneously in a calm professional manner.
• Ability to exercise good judgment and discretion, especially when handling confidential information.
• Excellent customer service skills.
• Working knowledge of HIPAA/HiTech regulations and policies.
• Aptitude for technology and excellent computer skills.
• Shows a passion for improving the delivery of services with a commitment to continuous improvement.

• Entry level

• Full‑time

• Other

• Hospitals and Health Care