Banking Center Manager

Description

Coastal Community Bank is a leader in Banking with strong Financial infrastructure leading Banking as a Service (BaaS) and Fintech strategies. The people at Coastal not only help people with their personal banking; they help businesses with banking technology integration that leads to business growth, flexible financing, and unimagined potential. We think and work like entrepreneurs, always moving and constantly improving.

We are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

The Banking Center Manager will maintain a high level of customer service and sales activities in the branch team to grow deposit base, increase market share and profitability. You will act as the day-to-day manager on site. Assist in the development of the branch sales and marketing plan. Assist in coaching and leading the branch team to success in meeting sales goals and objectives.

Assist in meeting or exceeding established deposit goals, which include both business and consumer clients. Ensure individual sales activities are performed and goals are obtained as assigned by the management. Understand and model CCB’s core values and expert level of customer service to assist our customers in meeting their financial goals.

• Call on and build relationships with local individuals and companies to generate business to help meet bank and branch goals.
• Oversee all operations of the branch to attain internal performance objectives for the branch, including deposits, loan goals and quality of branch audits.
• Takes a leadership role in policy and procedural requirements to ensure operational, regulatory and security compliance.
• Partner with the bank’s line of business partners on joint calls with RMs, Treasury Management, Merchant Services, and Investment Representative
• Deepen and maintain existing customer relationships and train or coach other staff to do the same
• Maintain an organized system for tracking and following up on customer needs
• Facilitate an environment of successful teamwork by providing effective coaching and vision for branch staff.
• Represent the Bank to the community through excellent customer relations and community involvement.
• Facilitate depository services, commercial loans and other ancillary services for clients as needed
• Provides onsite leadership, motivation, and direction for branch staff.
• Oversee interviewing, hiring, and training new employees; planning, assigning, and directing work flow; rewarding, coaching and counseling employees; addressing complaints and resolving problems.
• Oversee the performance evaluation process and recommend salary adjustments to Senior Management.
• Compliance with all regulatory requirements
• Other duties may be assigned

• Demonstrated ability to work within and develop a team environment
• Strong analytical skills necessary to evaluate credit requests, prepare budgets and determine trends in a given marketplace.
• Excellent interpersonal, verbal, and written communications skills
• Ability to resolve complex problems with minimal guidance
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to proactively solicit new business
• Ability to effectively present information and respond to questions from senior management, customers and employees.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule from.
• Thorough knowledge of spreadsheet software, word processing software, and internet use.
• Experience supervising a sales team.
• Have the physical ability to make outbound calls in the market
• Some commercial lending experience
• Experience coaching employees on performance and career path

• Degree from four-year College or university; or
• Three to five years related experience and/or training; or equivalent combination of education and experience.

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a…