Head of and Services

Position: Head of Support and Services
Location: Bingen

Head of Customer Support and Services (HO S&S) reports directly to the Managing Director of the Airbus‑Flexrotor business and leads a global team. This role is responsible for designing Flexrotor support and services global concept and organization, developing pricing models, and managing cross‑cultural opportunities worldwide.

Primary Responsibilities

Operations: 30%

• Set up the organization dedicated to the Support of the Flexrotor UAS globally.
• Drive S&S operational performance in the Flexrotor UAS market.
• Monitor and improve S&S Customer Satisfaction.
• Drive transformation and improvement of S&S.
• Formulate and install standard practices based on comparative studies of methods, costs and material and support data.
• Ensure that all procedures within the area of responsibility are maintained current, are followed, and that a well‑defined working relationship is established with QA in order to maintain the requirements of quality standards.
• Work closely with Flexrotor’s Programs and Sales and Marketing teams.
• Share best practices with other teams of Airbus Helicopters’ UAS program.

Financial, Commercial & Corporate Support: 30%

• Accountable for S&S financial performance incl. but not limited to turnover, profitability & cash flow.
• Establish controls and maintain adherence to cost and inventory budgets and forecasts for all lines of business.
• Drive Commercial Operations and Demand Planning (inputs for regional FC, S&OP exercise) for S&S.
• Direct and coordinate Customer Support activities to ensure that products and production are sustained to meet corporate production and support requirements.
• Accountable for the S&S sales funnel, bookings, turnover, margin, cash, in line with the Airbus – Flexrotor operational plans.
• Support the Regional Sales organizations for MRO sales, technical support offerings and support packages.
• Ensures that all sales managers are working in a coordinated way in line with the Airbus – Flexrotor S&S strategy.

Strategy & Special Projects: 20%

• Build the S&S Strategy maximizing and reporting the state of the S&S to leadership.
• Contribute to the elaboration of commercial strategy.
• Other special projects assigned by the leadership.

People: 20%

• Leads S&S teams.
• Build teams and foster connections and collaboration across the domestic and international regions as well as with the Program organization.
• Prepare S&S teams for the future (workload balancing, working conditions, leadership model, etc.).

Other duties as assigned.

Qualified Experience and Training Education

• Required:
  
  Bachelor’s degree in Business Administration and Business Management, or Engineering degree, or Finance degree.
• Preferred:
  Master’s degree or MBA.

Experience

• Required:
  
  Minimum 15 years’ experience in the aerospace industry; extensive experience leading services and support organization, or functions directly related to Support and Services (Engineering support, Finance, Maintenance); 5‑9 years in management.
• Preferred:
  Experience leading international and cross‑functional teams.

Licensure/Certification s

• Required:
  
  None.
• Preferred:
  None.

Travel Required

• 30% Domestic and International.

Citizenship

• US Person.

Clearance

• None.

Qualified Skills Knowledge, Skills, Demonstrated Capabilities

• Aerospace industry knowledge.
• Demonstrated leadership in a multicultural environment, including coaching and mentoring.
• Strong interpersonal and organizational skills.
• Excellent time and project management capabilities.
• High attention to detail.
• Proven negotiation skills.
• Creative thinking.
• Must have basic knowledge of the different business units within support and services.
• Knowledge of unmanned industry, Airbus Helicopters or Airbus Group.

Preferred

• Fluency in French and/or German is a plus.

Communication Skills

• Required:
  
  Ability to communicate effectively in verbal and written form in English; possess outstanding written, verbal, and presentation skills to effectively deliver complex, data‑driven insights; strong influence skills.
• Preferred:
  Conversational French or German.

Technical Systems Proficiency

• Required:
  
  Microsoft Office Suite;
  Google Workplace.
• Preferred:
  None.

Complexity of the Role Level of Decision Making

• Manage the profitability of the P&L.
• Provide conflict resolutions.
• Intera…