Membership Service Associate; Front Desk Staff - Four Rivers YMCA

Membership Service Associate (Front Desk Staff) - Four Rivers YMCA

Be among the first 25 applicants.

• Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program, and marketing objectives.
• Enter membership and program registration data into the HRIS operating system.
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering the branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count.
• Participate and recruit participants for member challenges, also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensure established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually towards self‑development to stay current on customer service, sales, and "Leader" procedures & practices.
• Respond to member and guest inquiries and problem‑solve via phone or in person using Listen First skills.
• Effectively handle conflict and member complaints, with the support of the center Membership Director.
• Perform all other duties as assigned.

• High school diploma and/or GED required.
• Excellent interpersonal and problem‑solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

• 403(b) retirement savings.
• Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12‑month period.
• 20% discount on tuition at Missouri Baptist University.
• Free individual membership to YMCA nationwide.
• Discounts on YMCA programs.
• Discounts on YMCA childcare.

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

• Entry level

• Full‑time

• Accounting/Auditing and Finance
• Accounting