Consumer Services Manager

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Health, dental, vision insurance
• Life insurance
• Paid vacation
• Paid Holidays

• Excellent Customer Service Skills (strong communication skills)
• Knowledge of Quick Books, Microsoft Office (primarily Excel) and general computer skills a must.
• Knowledge of warehousing and inventory control (good organizational skills)
• Some heavy lifting (50lbs)

• Good work ethic
• Conscientious - has company’s interest first
• Dependable
• Flexible in duties and responsibilities
• Courteous and works well with team

• Call Center lead person serving consumers via phone or email.
• Primary in training and overseeing temporary representatives.
• Identify potential product issues.
• Reviews reports generated from part sales.
• Maintain Consumer Log (Call & email contact) with detailed notes. This log is used to provide reporting to our customer as well as our sales staff.

• Utilize computer systems for consumer orders, payment processing, review and process invoices/reports for shipping, parts receipt and parts database.
• Maintain Master Files of model specifications and notes for Customer Service use.
• Assist with Owner’s Manual production and review/prep for new items

• Pick, pack and process consumer and sales shipments.
• Receiving of parts and supplies.
• Coordinate annual Physical Inventory.
• Review and reorganize warehouse locations as prep for incoming parts.

• As time allows, provide support to Operations Officer and sales team. Tasks include Sales Tax preparation, accounting input, filing shipping claims, sales projects as requested.

Competitive salary based on candidate’s experience