Consumer Services Manager

Consumer Service Supervisor Responsibilities

• Lead call center operations, serving consumers via phone and email.
• Train and oversee temporary representatives.
• Identify potential product issues and review reports generated from part sales.
• Maintain the Consumer Log (call & email contacts) with detailed notes for reporting to customers and sales staff.
• Utilize computer systems for consumer orders, payment processing, and processing invoices/reports for shipping and parts receipt.
• Maintain master files of model specifications and notes for customer service use.
• Assist with owner’s manual production and review/prep for new items.
• Pick, pack, and process consumer and sales shipments; receive parts and supplies.
• Coordinate annual physical inventory and reorganize warehouse locations to prepare for incoming parts.
• Provide administrative support to the Operations Officer and sales team as needed, including sales tax preparation, accounting input, filing shipping claims, and sales projects.

• Knowledge of Quick Books, Microsoft Office (primarily Excel), and general computer skills.
• Experience with warehousing and inventory control (strong organizational skills).
• Ability to perform occasional heavy lifting up to 50 lbs.
• Excellent customer service skills with strong communication.
• Good work ethic and conscientiousness with company interests first.
• Dependable, flexible in duties and responsibilities, courteous, and works well with a team.

• Health, dental, vision insurance
• Life insurance
• Paid vacation
• Paid holidays
• Paid time off

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Job Function:
Other

Industries:
Sporting Goods

Salary:
Competitive salary based on candidate’s experience