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Consumer Services Manager

Job in Washington, Franklin County, Missouri, 64930, USA
Listing for: Hkd Global Ltd
Full Time position
Listed on 2025-12-16
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Consumer Service Supervisor Responsibilities

  • Lead call center operations, serving consumers via phone and email.
  • Train and oversee temporary representatives.
  • Identify potential product issues and review reports generated from part sales.
  • Maintain the Consumer Log (call & email contacts) with detailed notes for reporting to customers and sales staff.
  • Utilize computer systems for consumer orders, payment processing, and processing invoices/reports for shipping and parts receipt.
  • Maintain master files of model specifications and notes for customer service use.
  • Assist with owner’s manual production and review/prep for new items.
  • Pick, pack, and process consumer and sales shipments; receive parts and supplies.
  • Coordinate annual physical inventory and reorganize warehouse locations to prepare for incoming parts.
  • Provide administrative support to the Operations Officer and sales team as needed, including sales tax preparation, accounting input, filing shipping claims, and sales projects.
Qualifications
  • Knowledge of Quick Books, Microsoft Office (primarily Excel), and general computer skills.
  • Experience with warehousing and inventory control (strong organizational skills).
  • Ability to perform occasional heavy lifting up to 50 lbs.
  • Excellent customer service skills with strong communication.
  • Good work ethic and conscientiousness with company interests first.
  • Dependable, flexible in duties and responsibilities, courteous, and works well with a team.
Benefits
  • Health, dental, vision insurance
  • Life insurance
  • Paid vacation
  • Paid holidays
  • Paid time off
Employment Details

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Job Function:
Other

Industries:
Sporting Goods

Salary:
Competitive salary based on candidate’s experience

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