Pharmacy Manager

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose‑driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day.

Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.

As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines.

• Live our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, strengthening pharmacy performance measures through effective coaching and consistent follow‑up.
• Support safe and accurate prescription fulfillment by directing the pharmacy team to follow pharmacy workflow procedures and utilizing safety guardrails at every workstation.
• Contribute to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total health‑care team, and proactively resolving insurance and/or medication issues.
• Proactively offer and deliver immunizations to keep patients healthy; identify, engage, and support Pharmacy Technicians to learn to immunize.
• Support the effective management of pharmacy inventory by following best practices, with a special focus on protecting cold‑chain products for our patients and our business.
• Conduct new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on‑track for timely completion of required training and/or licensure.
• Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues or concerns to the Rx DL for additional support if needed.
• Partner with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues willing to work in the pharmacy, and ensure that cross‑trained colleagues are on‑track for timely completion of all required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists (where applicable), manage performance through direct observation, peer and team feedback, and validation of results; deliver annual performance reviews and close gaps as needed.
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; write or appropriately delegate and oversee the writing of the pharmacy schedule.
• Regularly review business reporting for operational insights and develop action plans to close gaps, including workflow, service, patient care, and compliance.
• Establish a culture of safety, empowerment, and inclusion so the pharmacy…