Patient Billing​/Services Representative II - Obstetrics and Gynecology | University

Patient Billing/Services Representative II – Obstetrics and Gynecology | Washington University in St. Louis

40

Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients, assisting with form completion.
• Reviews schedule for new patients, updating when necessary.
• Retrieves chart, prepares schedules and assists with patient/office workflow as required.
• Calls patients with appointment time reminders, obtaining insurance information and referral forms.
• Explains billing process to patients, answers incoming inquiries from patients and third‑party payers.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities.
• Performs other duties as assigned.

Job Location/Working Conditions

• Normal office environment
• Patient care setting

Physical Effort

• Typically sitting at desk or table

Equipment

• Office equipment

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications: Basic Life Support – American Heart Association, Basic Life Support – American Red Cross.

Work Experience: Billing systems and third‑party claims and/or medical office setting, related customer service (3 years).

Skills: Not applicable.

Driver's License: A driver's license is not required for this position.

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Education: No additional education beyond what is stated in the Required Qualifications section.

Certifications: No additional certification beyond what is stated in the Required Qualifications section.

Work Experience: No additional work experience beyond what is stated in the Required Qualifications section.

Skills: Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration.

C06-H

$17.34 - $25.40 / Hourly

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U‑Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) retirement savings plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Washington University in St. Louis is committed to the principles and practices of equal…