Customer Service Representative

Overview

Advertised

Job Title:

Customer Service Representative

Vacancy No: VN358

Employment Type:

Full-Time

Position Type:
Permanent

Job Profile:
Customer Service Representative — Washington, NC

Customer Service Representative — Washington, NC

CAMFIL – A GLOBAL LEADER IN AIR FILTERS AND CLEAN AIR SOLUTIONS

For more than half a century, Camfil has been helping people breathe cleaner air. Camfil USA, a leading manufacturer of premium clean air solutions provides commercial and industrial systems for air filtration and air pollution control that improve worker and equipment productivity, minimize energy use, and benefit human health and the environment.

The Camfil Group is headquartered in Stockholm, Sweden, and has 30 manufacturing sites, six R&D centers, local sales offices in 30 countries, and nearly 6,000 employees and growing. We proudly serve and support customers in a wide variety of industries and in communities across the world. To discover how Camfil can help you to protect people, processes and the environment, visit us at

Coordinates Customer Service activities between Representative and or Customer for Containment Products, HVAC, and Carbon Products by performing the following duties.

• Responsible for customer purchase orders and associated paperwork to be entered into ERP system accurately
• Create project files to share with Engineering
• Enters changes to an existing Purchase Order from a customer or representative into ERP system and verifies that the project file is updated accordingly
• Works with sales reps in coordinating customer information and product detail by providing literature, basic technical and product information as required
• Process request for new customer additions and coordinate with Corporate Credit department
• Process request for new part numbers as required
• Work with customers on issues, concerns or problems they may have
• Keep the Customer Service Supervisor aware of any credits to be issued and/or back charges that may be eminent
• Maintain Customer Quote Log. Manage the Request for quote email

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Two-year certificate from college or university or two to four years related experience and/or training; or equivalent combination of education and experience.
• Must have above average reading comprehension, writing and oral communication skills. Ability to read, analyze and interpret general business periodicals, journals, technical procedures and governmental regulations.
• Technical math skills required
• Must have strong reasoning ability. Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit and occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.

While performing the duties of this job, the employee is exposed to office, warehouse, and plant environments. The work environment will require the use of personal protective equipment (PPE) in certain areas. Must be able to access and navigate each department at the organization’s facilities.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.