FSS Coordinator

Title: Family Self-Sufficiency (FSS) Coordinator

Reports To: Director of Housing Services

Department/Division: Resident Services

FLSA Status: Non-Exempt

Employment Status: Full-Time

Date: October 28, 2025

Responsible for coordinating and delivering a broad range of counseling and referral services for low-income Public Housing participants in the Family Self‑Sufficiency (FSS) Program. The purpose of the FSS Program is to promote the development of local strategies to coordinate the use of assistance with public and private resources to enable participating families to increase earned income, reduce or eliminate the need for welfare assistance, and make progress toward economic independence and self‑sufficiency.

The employee is responsible for developing grant funds, locating potential funding sources, and performing a variety of professional and technical tasks in the assessment of participant needs, the coordination of support service providers, and for monitoring the provisions of program services. These tasks are to be performed at a level that supports the Agency’s efforts to achieve the highest rating on HUD’s evaluation systems.

The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Undertakes and performs the following and all other work‑related duties as assigned.

• Responds courteously to calls, written requests, and e‑mails from participants, service providers, and other authorized agencies and representatives to answer questions, and provide information and assistance as appropriate.
• Works with Agency staff and public and private community agencies to recruit participants for the FSS program. Conducts pre‑home visits with potential residents and ensuring accurate completion of appropriate form(s).
• Conducts in‑depth interviews/discussions with FSS participants to determine eligibility of applicants and/or assess and identify service needs of program participants and any impediments to progress regarding job training, education, or skills enhancement.
• Attends community council meetings and maintains contact with community agencies for the provision of services and assists program participants in accessing appropriate public or private community agencies to obtain specialized types of assistance.
• Provides, or provides for, participant counseling in life skills areas including parenting, employment, education, financial management, public assistance, nutrition, etc. Educates participants regarding how to access resources.
• Establishes and maintains effective relationships with participating families to assist them in achieving program and family goals; counsels and advises FSS participants concerning the individual's action plan and resources etc.
• Assists FSS participants in preparing applications and forms for school grants, scholarships, etc. Works with educational/training entities to coordinate and refine FSS admission requirements and procedures for monitoring FSS participants.
• Locates testing facilities to help FSS participants in choosing a career field and in job placement.
• Performs assessments of FSS to monitor participants’ progress towards meeting goals.
• Collects information and prepares reports regarding program participant demographic data that can be used in applying for grants or developing procedures and policies that better meet the needs of those served. Identifies, defines, and acquires/develops funding sources in both the private and public sectors to support existing and planned program activities. Prepares proposals and applications for funding/grants for resident services programs and submits in a timely manner.
• Prepares, submits, and files regularly scheduled reports as required on program activities, accomplishments, and operational indicators, in a timely and accurate manner.
• Maintains detailed case management files on participants files and processes files in accordance with Agency procedures and HUD regulations, including completing…