DSHS Lakeland – Compliance and Investigation Manager; SHPC

Join our team at Lakeland Village as a Compliance and Investigation Manager, where you'll play a critical role in protecting the health, safety, and rights of individuals with intellectual and developmental disabilities. In this position, you'll lead investigations into serious incidents involving allegations of abuse, neglect, mistreatment, and exploitation while overseeing internal investigations and ensuring compliance with state and federal regulations.

You'll also provide guidance, training, and mentorship to facility investigators and staff, helping strengthen investigative practices, address compliance concerns, and prevent future incidents. Your work will help ensure individuals receive safe, quality care in an environment that respects their rights, dignity, and well-being.

• Conduct independent investigations of Category I critical incidents involving allegations of abuse, neglect, mistreatment, financial exploitation, abandonment, and other serious incidents involving clients.
• Develop investigation plans, conduct interviews, gather and preserve evidence, and determine findings based on the preponderance of available evidence and independent professional judgment.
• Prepare and submit comprehensive investigative reports documenting findings, identifying potential deficiencies, and recommending areas for corrective action related to client protections, active treatment, staffing, healthcare services, facility operations, and other regulatory requirements.
• Oversee Category II internal investigations and conduct quality assurance reviews to ensure investigations follow established DSHS/DDA policies, procedures, and standardized investigative practices.
• Provide technical assistance, guidance, and mentorship to facility investigators and professional staff, promoting consistent investigative practices, effective evidence preservation, and root-cause analysis to help prevent recurring incidents.
• Develop and deliver training and orientation for facility staff on investigative practices, mandatory reporting of abuse and neglect, client protections, and state and federal compliance requirements.
• Monitor and support compliance with state and federal regulations, participate in statewide investigative and compliance initiatives, and coordinate with law enforcement, Washington State Patrol, Residential Care Services, and other partners to address critical incidents and regulatory concerns.

• Knowledge of investigative principles and practices, including conducting thorough investigative interviews, gathering evidence, and evaluating information to determine findings.
• Ability to independently assess complex situations, exercise sound judgment, and make objective decisions based on available evidence.
• Ability to communicate effectively, both verbally and in writing, with management, coworkers, clients, and the public, including in sensitive or high-stress situations.
• Knowledge of abuse, neglect, mistreatment, and exploitation involving vulnerable adults and individuals with intellectual and developmental disabilities.
• Ability to interpret and apply policies, procedures, and regulatory requirements to ensure compliance with established standards and practices.
• Ability to provide training, coaching, and mentorship to professional and paraprofessional staff.
• Experience working with individuals with intellectual disabilities and/or vulnerable adults, as well as teaching, training, or instructing children or adults.

We are searching for professionals with:

• One year of experience as a Social and Health Program Consultant 3 (SHPC3) or equivalent.
• Two years of experience as a Social and Health Program Consultant 2 (SHPC2) or equivalent.
• A Master's degree in Social Work, Health or Social Science, Public Administration, or a related field;
  AND four years of professional experience planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
• A Bachelor's degree in Social Work, Health or Social Science, Public Administration, or a related field;
  AND five years of professional experience planning, administering, developing, or delivering social, financial, health, or chemical dependency services programs.
• An equivalent combination of education and experience totaling nine or more years.

• Work…