Resident Service Specialist

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The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from residents with the property management team. In addition, the position is responsible for the overall appearance of the community, assisting in marketing functions, and delivering exceptional customer service to all residents. Responsibilities include maintaining resident files, supporting resident retention programs, receiving and following up on service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and government compliance requirements.

• Serves as the primary point of contact for all resident related inquiries.
• Coordinates and assists with all requests from residents with the property management team by entering work orders into YARDI.
• Answers resident questions and assists with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution.
• Assists in inspecting model and vacant homes to ensure they are ready for touring prospective clients as needed.
• Administers move‑in lease documents and home inspection with resident.
• Coordinates move‑outs, pre‑inspection and final inspection for outgoing residents including assessing any charges for damages and delivery of the final utility bill (where applicable).
• Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi.
• Assists with ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and the community overall.
• Conducts follow‑up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
• May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
• Participates in monthly functions held by the site to assist in resident retention.
• This position requires driving for the Company using either a company vehicle or a personal or rental vehicle to conduct Company business more than 50% of the time.

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, or other related discipline preferred.
• Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers required.
• Previous experience in sales preferred.
• Strong customer service skills.
• The ability to show houses which may include working in all types of weather conditions.
• Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
• Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
• Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
• A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
• Ability to resolve problems independently and responsibly.
• Requires a reliable, self‑motivated, team player who pays close attention to detail, demonstrates strong communication, client management and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Effectively envisions, develops, and implements new strategies to address competitive, complex business issues.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• DL NUMBER – Driver's License, valid and in state required.

We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $22.69 – $27.12, exclusive of fringe benefits or potential bonuses. This position is also…