Server, Server​/Wait Staff

Job Description
Evergreen Dining LLC/Red Robin
Position Description

The Server is responsible for delivering a fun and satisfying dining experience to Guests and ensuring Guests receive menu suggestions, taking orders and serving food and drinks in a timely accurate manner.

Evergreen Dining LLC is an Equal Opportunity Employer.

NOTE:

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

• Ability to provide excellent Guest experience for up to ten tables at a time.
• Take pride in all Guests experiences while having fun.
• When required, serve food and beverages to the Guests promptly.
• Following the standards set by Evergreen Dining LLC.
• Ability to execute Service Partner responsibilities at any time as shown below.
• Practices safe food and beverage handling and cleanliness at all times.
• Safely handles food prep equipment such as knives, coffee maker, ice tea machine, etc.
• Full knowledge of Food and Beverage menu items and terms to provides suggestions to guests.
• Partner with Service Partner to pre-bus tables.
• Complete required side-work in a timely manner and perform light restaurant cleaning.
• Responsible for full reset of table.
• Must be able to communicate and interact with Guests—handle crowds and put Guests at ease.
• Must have ability to accurately input orders through technology (including but not limited to handheld devices, headsets, etc.) handle money, make change, and process credit card transactions.
• Able to adhere to schedule and be on time for shifts.
• Operate and participate effectively in a team environment.
• Addresses Guest concerns, escalates to manager on duty if needed.

• Delivers food to guests in a timely manner.
• Displays excellent Guest service skills and thorough menu knowledge.
• Helps maintain the dining area cleanliness standards with pre-busing.
• Must be able to communicate and interact with co-workers in high stress time effectively.
• Practices safe food and beverage handling and cleanliness at all times.
• May empty and reline garbage cans, do light floor cleaning, perform restroom checks, and pick up outside grounds.
• Must be able to communicate and interact with Guests.
• Maintains a high degree of pace and intensity for an extended period of time.
• Able to adhere to schedule and be on time for shifts.
• Operate and participate effectively in a team environment.
• Ability to make non-alcoholic drinks.
• Ability to identify, organize the accuracy of orders and deliver to Guest.
• Complete required side-work in a timely manner and perform light restaurant cleaning.
• Addresses Guest concerns, escalates to manager on duty if needed.

• Lifting – up to 10lbs constantly, up to 25lbs frequently, up to 50lbs occasionally.
• Lifting from floor to shoulder frequently and overhead occasionally.
• Exposed to cleaning chemicals.
• Reaches constantly.
• Grasps objects to move or manipulate them constantly.
• Stands and walks constantly.
• Listen to and comprehends instructions from Guests and coworkers over background restaurant and equipment noise constantly.
• Frequent hand washing required.

• Other duties as assigned by supervisor
• Must adhere to company uniform and appearance policy
• Must wear personal protective equipment as required by Evergreen Dining LLC and or mandated by local Health and Safety Departments.

• Minimum six months serving experience preferred, ideally in a high-volume full service restaurant.

• Has strong knowledge of commonly-used concepts, practices, and procedures in a restaurant.
• Strong interpersonal skills.
• Team player

Equipment

• Computer, calculator, desk supplies, cash drawer, coffee machine, bottle…