Store Floor Leader & Customer Experience Coach

Description

We are Part of the TAL Building Centers Family of Stores

Based in Vancouver, Washington, TAL Building Centers is a family-owned company helping to build better communities. At our building centers located throughout the Pacific Northwest, we create a positive experience for our customers, pros and homeowners alike, by providing guidance for innovative, smart building solutions. Our mission and core values drive everything we do.

Our Mission

We Help Build Better Communities

Our Core Values

We Are the Guide

We Are Courteous

We Are Ambitious

We Are Accountable

We Are Safe

So, why TAL? Because we're more than just a job – we're an opportunity to be part of something bigger. Embrace your potential, and together, let's build a brighter future.

Role Statement

The Floor Supervisor is primarily responsible for leading a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, managing performance, and ensuring adequate department coverage at all times.

Location

This position will be performed onsite at our store. Remote work is not available for this role.

Outcomes for Success

• Supervises all store employees and activities, including safety and security of store and staff
• Performs all duties of a Lead Cashier when working in that capacity
• Be a resource when managers are absent or unavailable
• Performs MOD (Manager On Duty) store walks to ensure all departments are up to par
• Ensure employees are providing excellent customer service
• Holds team accountable for lunches, breaks, dress code, and balancing staff throughout the store to provide the right level of customer service
• Ensures proper execution of marketing initiatives
• Responsible for closing the store when needed
• Utilizes sound judgement in customer and employee situations and responds in a calm and professional manner
• Promotes our core values and is an example to all employees of what is expected.
• Creates a positive culture for staff, customers, and vendors
• Uplifts staff by developing an atmosphere and environment of accountability
• Interacts with maintenance team and provides direction to keep the store clean and safe
• Reports any malfunctioning equipment to the proper person for repair
• Develops and trains future leaders, with emphasis on Lead cashiers and cashiers
• Helps maintain inventory accuracy with proper inventory cycle counting
• Perform some light administrative duties as required
• May perform duties of yard/warehouse/driver as needed in smaller yards.
• May perform other duties as assigned

Benefits

Benefits are an important part of overall compensation. We are pleased to offer a comprehensive array of quality benefits to support your health, your family, and your way of life.

Our benefits package for our full-time, benefit eligible employees is robust:

• Affordable health and dental insurance via a national network.
• HSA employer contributions.
• Employer paid vision insurance.
• Employer paid life insurance.
• Excellent paid time off, including your birthday!
• 401k options.
• Strong commitment to training, professional development and career advancement.
• Product discounts.
• Tons of other incentives, reward & recognition opportunities, and voluntary benefits!

Requirements

• Prior retail experience required
• Excellent oral and written skills
• Excellent interpersonal skills
• Able to manage multiple tasks in a fast-paced environment
• Highly motivated and able to work under pressure
• Strong basic computer skills
• Team player
• Possess strong leadership ability
• Professional and positive attitude
• Bachelor’s degree preferred
• 3-5 years’ experience or equivalent combination of education and experience

Physical Requirements

• Ability to lift 30-50 lbs. Seldom and Occasional lifting less than 30 lbs.
• Occasional sitting, alternating with frequent walking and standing.
• Occasional reaching out and light handle / grasp.
• Seldom reaching above shoulder and below waist.

Wages

Starting wages will be based on years of experience and education.

TAL Building Centers is an Equal Opportunity Employer.