National Accounts Manager

Description

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies
- Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

This position will be responsible for the development and growth of large multi-location/Peterbilt National Accounts (PNA) and Volvo Mack MVP referred (MVP) accounts. It is necessary to fully understand the fleet composition, translate the opportunity into specific needs, and demand for parts and service. Working with Parts Managers, Service Managers, Supply Chain and Sales personnel is necessary to ensure operational excellence in execution.

The primary objective for this position is to exceed gross margin and net profitability goals for each assigned customer. In addition, this position will have direct responsibility to Manage Regional business development and Outside Sales Management in relation to PNA and MVP accounts.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Achieve goals and objectives for each assigned customer on a quarterly basis.
• Provide strategic input to grow and develop business.
• Develop and implement a comprehensive and cohesive sales process including territory definition and customer visitation and reporting.
• Update and maintain the policies and procedures to improve the sales processes including a process of onboarding and training new/existing OPS and OSS in managing PNA and MVP accounts.
• Provide competitive market feedback to determine marketing pricing.
• Develop strong working relationships with Parts Managers & Service Managers to support growth and maintenance of PNA/MVP customers.
• Manage PNA/MVP relationships on a local, regional and national basis to develop business processes that enable ease of doing business with the company for these customers.
• Develop the strategy of working with the OEM's to add additional customers to the PNA/MVP programs within the AOR assigned to the company.
• Measure and report performance results and opportunities for all assigned customers.
• Participate in business development and support local sales efforts.
• Manage customer relation issues in a professional, productive, and prompt manner.
• Work across all branches to insure pricing consistency for PNA/MVP accounts.
• Serve as the point of contact for PNA/MVP customer and issue resolution.
• Coordinate sales efforts across all branches and departments (parts, service & truck sales) to maximize sales growth across all departments.

• Bachelor's degree or 5 years heavy-duty truck industry experience.
• 2 years of sales experience in heavy-duty truck industry.
• 5 years of experience managing other employees in multiple locations.

• Heavy-duty truck aptitude.
• Intermediate to advanced knowledge off Microsoft Excel, Word, and Outlook.
• Strong manager and leadership ability.
• Strong organization and communication skills.

• Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.
• Organization: Ability to organize and prioritize work schedules of others on long-term basis.
• Reasoning & Decision Making: Ability to make decisions with significant impact on department's credibility, operations, and services.
• Communication: Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.
• Mathematics: Ability to compute, analyze, and interpret complex statistical data and develop forecasts and…