Security, Security Officer

POSITION SUMMARY Security is responsible for maintaining a safe and welcoming environment at White Pass Ski Area. This role combines a visible on-the-ground presence with professional guest interaction and the use of technology, including security cameras, to monitor activity, respond to incidents, and support guest and staff safety. Security personnel are expected to engage with guests in a positive, approachable manner while using sound judgment, clear communication, and de-escalation techniques when managing conflicts and responding to emergencies.

The ability to ski or snowboard is strongly preferred, as patrols and responses may occur on snow and across the mountain.

COMPENSATION Base wage ranges from $22.00-$28.00 per hour, depending on experience. You’ll be eligible for an employee season pass, free rentals and lessons, guest ticket vouchers, and discounts on food, beverages, and retail. Plus, you’ll have access to free skiing at several partner resorts in the region. For full details and restrictions for employee privileges, please refer to the Employee Handbook.

ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed are intended to illustrate the general nature of the position and are not intended to be a comprehensive list. Additional tasks may be assigned as needed.

Provide friendly, helpful service to guests and coworkers at all time Follow all resort policies and procedures, including those related to safety, conduct, and appearance.

Maintain strict confidentiality regarding all sensitive matters, including incidents, guest and employee information, and internal operations.

Support other team members and departments when needed to help resort operations run smoothly.

Adapt to changing weather, guest volume, and shift priorities in a fast-paced environment.

Monitor guest and employee activity through security cameras, radios, and direct patrols.

Respond promptly to incidents, providing assistance and coordinating with management or law enforcement as needed.

Use de-escalation skills to resolve conflicts calmly and professionally.

Enforce ski area policies related to safety, conduct, and restricted access areas.

Patrol lodges, parking lots, and mountain facilities, both on foot and on skis/snowboard, to maintain visible security presence.

Securely collect and transport cash from various resort locations.

Assist with lost and found, including making daily rounds to all locations to collect items and deliver to Lost and Found.

Provide safety escorts for employees and guests to vehicles, lodging, or other locations as needed.

Respond promptly to emergencies, providing assistance and coordinating with management or emergency services as directed.

Proactively identify and address minor safety and guest service issues, using sound judgment and escalating concerns as needed.

QUALIFICATIONS Prior experience in security, law enforcement, or crowd management preferred.

Strong communication skills and ability to de-escalate tense situations.

Proficiency with computer systems and technology used for monitoring, communication, and reporting.

Ability to ski or snowboard at an intermediate level or higher.

Ability to handle sensitive information with discretion and maintain confidentiality.

Must successfully pass a background check and meet all employment eligibility requirements.

Valid driver's license

Reliable, punctual, and able to work weekends, holidays, and evenings.

PHYSICAL DEMANDS This role requires standing, walking, skiing/snowboarding, and patrolling for extended periods in variable weather. Employees must be able to lift and carry up to 50 pounds, respond quickly in emergencies, and communicate clearly in person and via radio.

WORK ENVIRONMENT Security work both indoors (monitoring stations, lodges) and outdoors in a mountain environment with snow, wind, ice, and variable conditions. Shifts may include early mornings, late nights, weekends, and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed represent the knowledge, skills, and abilities required. White Pass will provide reasonable accommodations to qualified individuals with known disabilities, as required by law, to enable the performance of essential job functions. If you believe you need accommodation, notify your supervisor or Human Resources as soon as possible.

This job description does not constitute a contract of employment. Employment at White Pass is at-will, meaning either the…