Resident Services Coordinator

Job Location:

Royal City - Royal City, WA, Position Type:
Full Time, Education Level: Associate Degree, Salary Range:
Undisclosed, Travel Percentage:
Up to 50% , Job Shift: Day

• Coordinate and facilitate the delivery of services and education programs to residents at CCHS housing sites
• Develop relationships with local service providers to provide access to education, services and programs for residents.
• Establish and maintain positive relationships with on-site community managers to coordinate site activities including scheduling meetings, notifications and ensuring access to the community room.
• Schedule and facilitate resident meetings and programs; including set up and cleanup of meeting space, recruiting residents, delivery of flyers and notices, and keeping proper records of site events.
• Establish rapport with residents and encourage participation to plan and carry out site activities and community events.
• Works in collaboration with CCHS staff to ensure proper coordination and delivery of program services and events at CCHS housing site.
• Provides general services including completing intakes, education (services available and application procedures) and referral of residents to service providers in the general community. These social services may include:
• Meals-on-wheels
• Transportation
• Home health aides
• Homemakers
• Financial assistance
• Counseling
• Preventive health screening and other needed services
• Connects residents to state and/or local service providers that residents can contact for assistance (i.e. services to families, children, individuals who are elderly, persons with disabilities, emergency assistance), Develop a comprehensive understanding of residents’ needs (conduct needs assessments, community meetings, etc.) in order to offer residents, the opportunity to be involved in their community and to guide them towards appropriate services and resources.
• Surveys and evaluates resident strengths and needsto identify priority of needs in the provision of appropriate information, referral, follow upand to capture resident input on service preferences.
• Plan and coordinate recreational, cultural and social activities in coordination with Property and Asset Management staff and residents, as needed
• Develop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to services
• Multitask, coordinate day-to-day activities and work with the community manager, independently or from a team based approach
• Directly oversee volunteers and contract service providers work. Responsibilities include training volunteers, planning assigning and directing work, addressing complaints and resolving problems

• Ability to develop effective working partnerships with various types of community groups and institutions
• Function effectively in an environment with diverse cultures, multiple perspectives and competing needs
• Demonstrate a commitment to recognize residents’ knowledge and experience as a valuable resource
• Motivate individuals to actively participate in services
• Ability to effectively facilitate meetings and community gatherings
• Ability to work independently and as part of a team
• Demonstrated ability to establish trusting, confidential relationships
• Proven ability to work with diverse groups in cooperative problem-solving and consensus building
• Possesses an equity-mindedness and collaborative approach and style with respect for diversity

• Report to the Resident Services Associate Director in matters involving housing operations or property management at CCHS housing sites.
• Performs other duties as required and related generally to the above job description
• Works…