Resident Services Coordinator

Responsibilities:

Coordinate and facilitate the delivery of services and education programs to residents at CCHS housing sites

Develop relationships with local service providers to provide access to education, services and programs for residents.

Establish and maintain positive relationships with on-site community managers to coordinate site activities including scheduling meetings, notifications and ensuring access to the community room.

Schedule and facilitate resident meetings and programs; including set up and cleanup of meeting space, recruiting residents, delivery of flyers and notices, and keeping proper records of site events.

Establish rapport with residents and encourage participation to plan and carry out site activities and community events.

Works in collaboration with CCHS staff to ensure proper coordination and delivery of program services and events at CCHS housing site.

Provides general services including completing intakes, education (services available and application procedures) and referral of residents to service providers in the general community. These social services may include:

Meals-on-wheels

Transportation

Home health aides

Homemakers

Financial assistance

Counseling

Preventive health screening and other needed services

Connects residents to state and/or local service providers that residents can contact for assistance (i.e. services to families, children, individuals who are elderly, persons with disabilities, emergency assistance), Develop a comprehensive understanding of residents’ needs (conduct needs assessments, community meetings, etc.) in order to offer residents, the opportunity to be involved in their community and to guide them towards appropriate services and resources.

Surveys and evaluates resident strengths and needs to identify priority of needs in the provision of appropriate information, referral, follow up and to capture resident input on service preferences.

Plan and coordinate recreational, cultural and social activities in coordination with Property and Asset Management staff and residents, as needed

Develop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to services

Multitask, coordinate day-to-day activities and work with the community manager, independently or from a team based approach

Directly oversee volunteers and contract service providers work. Responsibilities include training volunteers, planning assigning and directing work, addressing complaints and resolving problems

Connect residents to existing local community services and self-improvement opportunities

Implement priority programs and essential activities through partnerships with other community based service providers/organizations

Serves as a liaison to community agencies, networks with community providers and seeks out new services available to the residents

Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents

Meet with local parish and community representatives to engage local support for CCHS’ affordable housing programs and services.

Provide social services coordination per the requirements of the applicable funding sources including (but not limited to) HUD 202, USDA RD or State Department of Commerce or other affordable housing funding programs.

Support Diocesan efforts to promote a larger Social Justice agenda for the Diocese, specifically as it relates to CCHS’ Mission, Vision and Values.

Refer CCHS residents to appropriate local service agencies based on needs of the resident.

Documentation and record keeping of onsite resident activities to be used in report and measurement of program outcomes and to the…