Customer Fulfillment Specialist

CUSTOMER FULFILLMENT SPECIALIST

Job Title:

Customer Fulfillment Specialist | Department:
Sales & Services |

Reports to:

General Manager | FLSA Status:
Non-Exempt At United Precision Corporation (UPC), we are dedicated to fostering an environment where all team members can perform to the best of their abilities and realize their true potential. Every team member plays an essential role in our operations, and we value the abilities, experience, and background they bring to the UPC table. We recognize that it is only through our team members who provide services that our customers rely upon that we can continuously improve, grow, and create new opportunities in the years to come.

Job Summary:

The Customer Fulfillment Specialist is responsible for building strong relationships with both external customers and internal teams through responsive communication, adequate follow-up/feedback, and fulfillment of the sales order cycle. This role requires a customer-centric and highly motivated team member who can understand and grasp UPC products and processes and effectively communicate this information to customers. This role is primarily external-facing but requires interaction with internal team members from multiple departments across various roles to ensure timely fulfillment of customer orders.

Key Responsibilities:

Ensure tracking of fulfillment activities on a timely and accurate basis, including but not limited to initial quoting, supplier qualifications, order processing, delivery notification, and communication on any outstanding action items.

Enter orders, communicate new product setups, update delivery/recovery dates, track progress and completion, and enter activities/correspondences in the SAP ERP system

Build relationships with assigned customers, address issues and concerns, provide responsive feedback and solutions after analyzing order progress

Interact with internal teams, such as manufacturing, quality, purchasing, engineering, and finance, to ensure a continual flow of sales orders through the pipeline.

Strive to become an expert in UPC products to provide customers with accurate information on products

Identify areas for business growth and opportunities, including market trends and customer feedback.

Measures product demand or prepares forecasts based on pending or historical orders and develops purchasing, inventory, or production plans to ensure that orders can be fulfilled.

Efficiently manage time to focus on shifting priorities that will ensure seamless and timely delivery of orders

Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Maintains records of correspondence, identifies trends, and suggests product/service revisions based on recurring questions or complaints.

Perform additional duties as assigned

What You Bring to United Precision Corporation:

Required Bachelor’s degree in a related field or a combination of experience3+ years of experience in a customer-facing role, such as customer success, order fulfillment, and/or account management

Possess strong phone, written, and verbal communication skills with excellent presentation skills

Strong knowledge of ERP systems, preferably SAPWell-organized, exceptional attention to detail, the ability to prioritize tasks, and escalate when needed

Demonstrated ability and desire to work and excel in a small, growing, and fast-paced company environment

Preferred

Prior experience within the aerospace and/or defense industries

Experience working with senior and executive-level customers

Physical Requirements:

The physical demands described here are representative of those that must be met by a team member to perform the essential functions of this job successfully.…