Member Service Representative; Teller- Parks Hwy

Job Category: Member Service

Requisition Number: MEMBE
002083

• Posted :
  October 26, 2026
• Full-Time
• On-site

Showing 1 location

Wasilla, AK 99654, USA

• Pay or shift range: $20 USD to $29.67 USD
  At Credit Union 1, we are committed to fostering an inclusive, equitable, and transparent workplace. The salary range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. In line with our salary administration policy, starting base salaries for new hires typically fall in-between the minimum and midpoint of the designated pay range.

MAC FCU, a division of Credit Union 1, is looking for a Member Service Representative (Teller) to join our team. The MSR is responsible for building personal connections with new and existing members of the credit union. This role acts as an integral subsequent touch point and will be expected to assist members with their inquiries in an accurate, professional, and timely manner.

Represents our MAC FCU brand by identifying service and product needs with quality and care.

The ideal candidate genuinely enjoys helping others, takes pride in their work, and is excited to learn and grow.

This position is located on-site at our Parks Hwy. Branch (2700

E. Parks Hwy. Wasilla). MSR's may be expected to travel and cover other branches within the Mat-Su network.

Pay Range: $20.00/hr.

- $29.67/hr.

Essential Duties and Responsibilities

• Professionally initiate contact with members with prompt, efficient, courteous, and professional service.
• Manage the transfer of information by researching member requests.
• Maintain a working knowledge of member-facing departments to respond to member requests and inquiries.
• Assist members with completing transactions and services by providing both transactional and account-opening services.
• Maintain knowledge of all primary deposit and lending products and services. Cross-sell products and services and educate members on the use of remote services.
• Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
• To attain Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service.
• Adhere to MAC FCU policy and procedure as well as all federal, state, and government regulations and guidelines.

The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Qualifications

Education and Experience: One (1) year to three (3) years of similar or related customer service experience (retail, hospitality, call center, sales, and other related experience). A high school education or GED.

Knowledge, Skills, and Abilities: Work involves much personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Demands and Work Environment:

This position involves primarily sedentary work, requiring the ability to sit, stand, and bend with minimal physical exertion. Occasional lifting of items up to 20 pounds may be necessary. In emergency situations, the ability to climb and descend stairs is required.

The role involves frequent use of standard office equipment, including computers, keyboards, telephones, copiers, fax machines, and calculators. Candidates must be able to…