Operations Supervisor

Operations Supervisor (Healthcare / Clinic Operations)

Location: Wasilla, Alaska
Schedule: Full-Time | Non-Exempt
Pay Range: $27–$40 per hour
, depending on experience

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Short-Term & Long-Term Disability (STD/LTD)

Paid Time Off (PTO)

Paid Sick Leave

Algone Premier Pain Specialists is seeking an experienced Operations Supervisor to lead the day-to-day administrative and clinical operations of our growing specialty medical practice. This role is ideal for a proven clinic or office leader who is ready to step into a broader supervisory position-someone confident in leading teams, resolving issues in real time, and maintaining a calm, professional, and accountable workplace culture.

This position plays a key role in allowing executive leadership to step out of daily operations while ensuring consistency, compliance, and excellent patient experience. The right candidate will bring healthcare operations experience, HR awareness, and the emotional intelligence needed to de-escalate patient and staff situations while remaining firm, fair, honest and respectful.

This is also a mentorship opportunity: you will work closely with seasoned medical administration professionals with decades of experience who are invested in developing strong operational leaders.

Supervise daily operations across administrative and clinical support departments, including:

Reception

New Patient Coordination

Prior Authorizations

Medical Assistants

Act as the on-site operational lead, resolving workflow issues and ensuring smooth clinic function.

Maintain a consistent, organized, and patient-centered front office.

Step in to provide coverage when operational needs arise.

Provide direct supervision, coaching, and mentorship to team members.

Support performance management, feedback, and corrective action in alignment with company policy.

Assist with hiring, interviewing, onboarding, and training new employees.

Promote a positive, accountable, and respectful team culture-firm but fair.

Apply HR best practices while remaining approachable, humble, and teachable.

Professionally de-escalate patient concerns, complaints, or high-stress situations.

Balance patient service with clinic policies, boundaries, and operational realities.

Serve as a calm, trusted presence for both staff and patients during challenging interactions.

Audit prior authorizations, scheduling workflows, and medical records for compliance with SOPs, payer requirements, and regulatory standards.

Draft, update, and maintain clinic policies and procedures in collaboration with leadership.

Reinforce consistent application of policies across departments.

Prepare agenda items and take meeting notes for process improvement, administrative, clinical and leadership meetings.

Collaborate with the eClinical

Works (eCW) super user to support staff training and troubleshoot EHR workflows.

Generate operational and performance reports, including:

Clinical volume and productivity reports

• Procedure order and status tracking
• Dashboard and operational metrics for ownership

Upload invoices for processing and record-keeping.

Assist with cash and check deposits.

Coordinate vendor meetings and external partners.

Assist with provider and staff scheduling, including clinic, on-call, and specialty schedules.

Maintain phone directories, clinic information sheets, and Business Associate Agreements (BAAs).

Assist with patient and business communications.

Support staff onboarding logistics, including travel coordination.

Coordinate staff recognition events and internal initiatives.

Experience in healthcare administration, clinic management, or medical office leadership.

Prior supervisory, lead, or office management experience strongly preferred.

Foundational knowledge or training in HR management or employee relations.

Proven ability to handle conflict and de-escalate difficult situations calmly and professionally.

Strong organizational, leadership, and decision-making skills.

Excellent verbal and written communication skills.

Proficiency with eClinical

Works (eCW) or similar EHR systems

Thrives in a fast-paced clinical environment.

Team-oriented mindset with a "no task is beneath me" approach.

Confident, accountable, humble, and open to mentorship.

Leadership role with real operational impact

Mentorship from experienced medical administrators

Stable, growing organization with positive team culture

Opportunity to step into higher-level healthcare operations leadership