Dispatch Operations Agent

Location United States (CPI)

Department Customer Service

Employment Type

Full Time

We make the technology that powers your everyday life,enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

• Routing service
  ** dispatch
  * * calls accordingly for National and Regional accounts.
• Assuring locations and payment is up to date and the customer is ready to receive service.
• Ability to quote Time & Material service calls.
• Ability to understand the service levels by equipment to sell future maintenance contracts.
• Receive calls from the field and input part orders for service technicians throughout the field.
• Learn and guide basic trouble shooting to various customers for some "simple fixes" for their equipment.

You will bring to this role excellent customer service with demonstrated success in a high-volume call center. You must have a proven track record of the ability to multi-task and work independently. This position is REMOTE but must be in the CENTRAL TIME ZONE
. The hour's for this position is Monday thru Friday from 8:00 AM to 5:00 PM CST. Every 3 weeks the Dispatch Operations Agent will need to work a Saturday or Sunday and have another day off during the week.

• High School diploma
• 1 + years of dispatch experience
• Substantial experience in providing over-the-phone support
• Strong computer skills and proficient Outlook

• Customer Service Oriented: You possess a drive to serve your "customers" and focus on responding promptly to their needs
• Flexible: You are comfortable wearing many hats and able to shift priorities as needed
• Organized: You are detail-oriented and able to prioritize your work accordingly
• Team Player: You are personable, approachable, and able to work easily with others at all levels
• Strong written communication: Your writing is concise and descriptive, and you believe it is necessary to "over communicate"

• Flexible work environments
• Compensation: $40,000-$46,000
• Defined career growth plans with opportunities to go outside of your "comfort zone"
• Generous paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Discounts for childcare
• Tuition assistance
• Community involvement and volunteering events

Sound interesting? Come see why we areOneCPI () !

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta.

For more information, visit

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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