Pet Trainer

Benefits

• Paid Weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full‑time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

Pet Smart’s Pet Training Instructor engages with pet parents and their pets to provide positive experiences and uphold the company’s vision, mission, values, and strategy. The instructor actively seeks out pets and pet parents to educate them on the benefits of pet training and delivers training services in line with Pet Smart’s curriculum.

• Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
• Actively sell training classes in store, over the phone and online.
• Educate pet parents about the benefits of our entire pet training curriculum.
• Maintain all paperwork related to pet training.
• Educate fellow associates and act as the subject matter expert for their location on the benefits of pet training.
• Schedule training classes as outlined by the Company expectations.
• Create a safe environment for people and pets in classes and surrounding areas of the store.
• Ensure the pet training area and surrounding areas are clean and presentable.
• Recognize associates for their contributions to selling pet training.
• Take immediate action when a sick or injured pet is identified in the store; transport to the vet as needed.
• Recommend, inform and sell merchandise and services.
• Assist and work in other departments as required. Other duties may be assigned.
• Participate in our culture of Belonging and Recognition.
• Follow all Company Policies and Procedures.

• 1–2 years of retail experience in a customer‑focused environment.
• Accredited in Pet Smart Training Instructor Course.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.

• Stand, walk, climb ladders, and use hands to handle, feel, hold, write, etc.; frequently reach with hands and arms, stoop, kneel, crouch, talk, and hear. Specific vision abilities required include depth perception.
• Lift and/or move up to 50 pounds regularly and occasionally team lift or move more than 100 pounds.
• Occasionally exposed to moving mechanical parts and a wet environment with abundant pet hair. Noise level is moderate but may occasionally be high. Exposure to live animals and their handling is common.

Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom, you’ll create moments that matter
. At Pet Smart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets. We’re excited to hear your story and learn more about you!
Apply Now!

Pet Smart is an Equal Opportunity Employer. Pet Smart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).

For applicants in our Waterloo, San Francisco, or Los Angeles locations:
Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.