Retail Assistant Store Manager

Position: Retail Assistant Store Manager - 2144

Job Title

Retail Assistant Store Manager - 2144 at First Cash

Salary

$13.00 to $19.00 per hour

Perks And Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation:
  One week paid after 6 months, one additional week after 1 year, and one week each anniversary thereafter (subject to state/local regulations).
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (subject to regulations).
• Employee discounts from the first day of employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the First Cash 401(k) program after 6 months.
• Access to the First Cash Pet Insurance program.

Position Summary

We seek an Assistant Store Manager with a minimum of six months of management experience or three key positions. The role includes day‑to‑day store operations, leading and developing employees, recruiting and retaining talent, maximizing financial results, and managing customer relations. The Assistant Store Manager partners with the Store Manager to analyze financial statements, uphold asset protection, and promote the business.

Responsibilities Of An Assistant Store Manager

• Facilitate a customer‑centric environment, engaging customers professionally and resolving issues promptly.
• Assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, count cash drawers and merchandise, and ensure procedures protect assets.
• Maintain asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Administer store processes, including inventory, loan management, merchandising, presentation, systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes for value and integrity.
• Complete assigned tasks and training for self‑development.
• Communicate clearly with employees about mission and profit objectives.
• Remain current on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform physical duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting up to 50 pounds).
• Demonstrated ability to supervise others.
• Ability to work with firearms and become firearms certified.
• Available to assist customers outside the store and in exterior storage areas.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Flexibility to work multiple locations and a flexible retail schedule, including weekends and holidays.
• Commit to a minimum 40+ hour work week; hours are not guaranteed.
• Computer literate, able to operate POS systems and common office machines.
• Multi‑tasking capability in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual Applicants Are Encouraged to Apply!

Commission plan information will be provided during the interview process. Assistant Store Managers may earn 2–8% commission based on gross profit of personal performance.

Binding Arbitration Statement

All employees agree to a binding arbitration agreement to resolve disputes.

Note on Duties

The information in this description does not constitute an all‑inclusive list of duties and is subject to change as business needs evolve.

EEO Statement

First Cash Holdings, Inc. is an Equal Opportunity Employer. First Cash provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by law. First Cash also provides reasonable accommodations for qualified individuals with disabilities.

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