Technical Service Engineer

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Division:
Circuitry Solutions Commercial

MACDERMID ALPHA ELECTRONIC SOLUTIONS

Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and Mac Dermid Enthone brands, Mac Dermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients.

Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. Mac Dermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

The position of Technical Service Engineer will be responsible for the day-to-day engineering support for Printed Circuit Board fabricators using Mac Dermid Alpha's chemical processes. The successful candidate will help our customer base take full advantage of the benefits that are available through the proper application of our products. The position requires a proactive self-starter that can work closely and independently with customers, the sales group, and Mac Dermid internal resources to ensure that customer expectations and company interests are served while helping to service and promote Mac Dermid Alpha's exclusive line of products.

• Prepare action plans for effective identification of root cause of customer process issues.
• Provide timely commercial feedback to team members and management
• Create and conduct customer technical presentations and reports.
• Identify commercial opportunities through awareness of customers' quality and engineering difficulties.
• Performs regular health checks and process audits for various production processes at customer sites, generates reports and reviews with end users
• Assists with regular lab testing functions/analysis with customer lab personnel and provides training when necessary on best practice functions, tests and analysis.
• Troubleshoots and diagnoses equipment and or process problems and provides hands-on support to correct problems and optimize customer manufacturing processes.
• Adheres to plant and corporate safety policies.
• May assist in other areas or perform other duties as required by fluctuating business needs.
• Coordinates daily activities with territory Account Manager and Business Director
• Is an expert and steward for customer final product quality using Mac Dermid products
• Identifies opportunities for growth at all customer locations
• Assists with the monitoring and control of on-hand inventory at customer site

• Bachelor's Degree in Chemistry or relevant industry
• Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
• Strong track record of navigating technically through complex organizations
• Six Sigma knowledge would be good but not required, company training available

We understand that not all candidates may meet the requirements listed above.

If you believe you have the skills and experience necessary to excel in this role, we encourage you to apply.

• Excellent written and oral communication skills. Have a thorough understanding of the overall PCB business, and specifics in wet processing areas
• Willingness to travel within the assigned territory and periodically to accounts in North America Eastern Region
• Timely responses to the customer base, both in communication and on-site visits

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus plan. In addition, you will also receive a 401k plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays.

Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Innovative - At ESI, we are committed to solving the complex and evolving needs of our customers through innovation and high-quality standards. We are focused on bringing cutting edge and environmentally sustainable solutions to the market. Our people are the critical resource required to make that happen. We support your success by creating a strong, inclusive culture, competitive total rewards, and an appropriate work-life balance.