Technical Service Engineer

Element Solutions

Equal Opportunity

Employer:

Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation

Mac Dermid Alpha Electronic Solutions, a business of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

Our Expertise:

• Wafer Level Solutions - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Semiconductor Assembly Solutions - Driving innovation in semiconductor assembly processes for unparalleled reliability
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Circuit Board Assembly Solutions - Elevating circuit board assembly processes for optimal performance
• Film & Smart Surface Solutions - Transforming electronics with cutting‑edge materials and technologies for enhanced functionality and reliability

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, Mac Dermid Alpha Electronic Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We strive to embody the five 'Elements of our Culture'—our '5C's';
Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization and are embraced by our employees in interactions with customers, colleagues and stakeholders, driving financial performance and creating a rewarding work environment.

The position of Technical Service Engineer will be responsible for the day-to-day engineering support for Printed Circuit Board fabricators using Mac Dermid Alpha's chemical processes. The successful candidate will help our customer base take full advantage of the benefits that are available through the proper application of our products. The position requires a proactive-starter that can work closely and independently with customers, the sales group, and Mac Dermid internal resources to ensure that customer expectations and company interests are served while helping to service and promote Mac Dermid Alpha's exclusive line of products.

• Prepare action plans for effective identification of root cause of customer process issues.
• Provide timely commercial feedback to team members and management.
• Create and conduct customer technical presentations and reports.
• Identify commercial opportunities through awareness of customers' quality and engineering difficulties.
• Perform regular health checks and process audits for various production processes at customer sites, generate reports and review with end users.
• Assist with regular lab testing functions/analysis with customer lab personnel and provide training when necessary on best practice functions, tests and analysis.
• Troubleshoot and diagnose equipment and/or process problems and provide hands‑on support to correct problems and optimize customer manufacturing processes.
• Adhere to plant and corporate safety policies.
• May assist in other areas or perform other duties as required by fluctuating business needs.
• Coordinate daily activities with territory Account Manager and Business Director.
• Be an expert and steward for customer final product quality using Mac Dermid products.
• Identify opportunities for growth at all customer locations.
• Assist with the monitoring and control of on‑hand inventory at customer site.

• Bachelor's Degree in Chemistry or relevant industry.
• Strong understanding of chemistry and chemical interaction within the PCB manufacturing process.
• Strong track record of navigating technically through complex organizations.
• Six Sigma knowledge would be good but not required; company training available.
• We understand that not all candidates may meet the requirements listed above. If you believe you have the skills and experience necessary to excel in…