Member Service Intern Police Credit Union of Connecticut Waterbury, CT

Looking for purpose in your profession? Connecticut’s credit unions offer rewarding careers that empower people, strengthen communities, and drive financial well-being.

The Member Service Intern performs a variety of functions including teller transactions, account opening, clerical duties, and general member service. The intern must develop a working knowledge of credit union philosophy, organizational structure, bylaws, and operational procedures to effectively answer member questions of a general nature.

• Present a pleasant personality and neat appearance when interacting with members. Assist members with all teller duties, including deposits, withdrawals, payments, sales, and provide a clear understanding of all credit union products and services.
• Operate computer terminals to process transactions, review member status, and input information.
• Balance cash and summarize daily activity at the close of business.
• Assist members with opening, closing, and updating accounts. Learn to identify operational issues as opportunities to cross‑sell credit union services.
• Provide routine information regarding credit union services and policies, including membership eligibility, account types, loan policies, interest rates, payroll deductions, and direct deposit.
• Handle loan applications and payoffs.
• Provide monetary instruments as requested and maintain required records, following BSA and OFAC guidelines. If unfamiliar with BSA, AML, or OFAC, the intern must learn these policies within 30 days.
• Complete and forward all member payroll changes.
• Process returned mail (no forwarding address) and follow Red Flag procedures.
• Provide members with loan applications and other required documents.
• Attend educational seminars to develop skills necessary for the role.
• Recommend improvements to enhance office efficiency.
• Train as a lending backup (must have or be able to obtain an NMLS number).
• Perform any other duties assigned by the supervisor.

Financial services for first responders have unique aspects. A successful Member Service Intern will learn the details of first responder payroll processes, borrowing needs, and common service challenges. A creative mindset and a can‑do attitude are preferred to help maintain a positive, professional, and enthusiastic environment for all members.

Full‑Time
Pay: $17.00 – $20.00 per hour

• College student with at least 6 months of teller or cashier experience involving cash handling and customer service
• Pleasant personality, neat appearance, punctuality, cooperative attitude, ambition, maturity, and the ability to learn and train
• Proficiency with computers, including data entry and basic Microsoft Office skills
• Strong verbal and written communication skills with the ability to interact professionally with members
• Ability to learn new systems, procedures, and regulations in a fast‑paced environment
• Strong attention to detail and problem‑solving skills
• Commitment to maintaining confidentiality and following all credit union policies and regulations