Healthcare Technician, Mental Health

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The purpose of the Technician position is direct care of clients and to coordinate and manage daily safety and security in client direct care services; to provide programmatic information to internal and external customers.

• Daily supervision of clients to include head counts, facility tours, supervision of meals and ensuring client participation.
• Daily facility reviews to include facility/grounds maintenance, adherence to building cleanliness policies, and performing fire and disaster drills and facility/grounds safety reviews.
• Coordination of all new admissions to include urine collection, distribution of bed linen and toiletries, and introduction to program rules and expectations.
• Provide accurate, detailed documented shift reports regarding client status and program issues to ensure communication between shifts.
• Answer phone calls and disseminate appropriate information to all parties.
• Assist in providing weekly programming through group sessions.
• Understand all applicable contractual agreements including the DOC Residential Providers Manual, CSSD and DMHAS agreements.
• Supervise and ensure timeliness of incident report submission.
• Aid in transportation of clients to community appointments.
• Participate in house and staff meetings.
• Monitor submission of urine drug screens by same‑sex clients.
• Administer all client breathalyzers.
• Complete all mandatory internal and external trainings within required time limits.
• Adhere to state and federal regulations and standards of accreditation, facility licensure and funding sources, DSS and ASAM guidelines.
• Contribute to meeting or exceeding agency outcomes and performance measures.
• May perform other duties assigned by supervisor.

• Knowledge of Electronic Health Record systems, general office software, particularly Microsoft Office Suite.
• Interact effectively with a diverse group of clients with co‑occurring disorders.
• Analyze and solve problems effectively and efficiently.
• Communicate effectively both verbally and in writing.
• Manage priorities to meet deadlines and demonstrate multi‑tasking skills.
• Work and make decisions independently.
• Assimilate new information and technology.

• High School degree or equivalent required.
• Associate's Degree a plus.
• 1 year related experience within the mental health and/or substance use disorder field and/or criminal justice environment.

• Must be ethical, self‑motivated, dependable/reliable, and detail oriented.
• Must be able to interface easily with clients, staff, and other management.
• Must be able to meet routine office physical demands including climbing stairs, carrying up to 20-pound objects, and possessing the dexterity and vision to operate office computers and equipment.
• Must possess a valid driver's license.
• Must successfully complete the introductory probationary employment period.

This job description covers the most significant duties but does not exclude other assignments or related duties.