ICT Systems Technician – Level I

Post University is seeking an ICT Systems Technician – Level I to join our growing team.

Post University is a legendary, dynamic, growth-oriented organization of enthusiastic, diverse professionals united in pursuit of life-changing service to countless students. Our “Make It Personal” ethos is the driving tenet that shapes all aspects of how we treat students and each other. The Post University’s success story is well positioned to be second to none.

ICT Systems Technician – Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution’s ticketing system, by phone, and walk-ins, ensuring timely issue resolution.

In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times.

Compensation: $45,000/annually; $21.64/hour

This is an on-site role in Waterbury, CT, not a remote opportunity.

• Providesupportto Staffonallsupportedsoftwareplatforms.
• Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester’s needs.
• Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise.
• Respondtoandlogalltechsupportrequestsinourticketingsystemtotrackmaintenanceneedsandvolume.
• Setupandbreakdowncomputerlabsintheacademicbuildings,offices,andresidencehalls.
• Responsibleforinstallingandconfiguringnewdevices,addingthesedevicestoan
  
  Active Directory Domain  and/or Azure Autopilot.
• Installandconfiguredesktopsoftwareasneeded.
• Manage Antivirussoftwareandassistuserswithapplicationsandtroubleshootinghardware.
• Providetechnicalassistanceand/ortrainingtostaff,faculty,orstudentsinusingtheaudio/visualequipmentfor events in the classrooms and public spaces.
• Maintain,inventory,suggest repair,storage,orreplacementofequipment.
• Communicate with staff, faculty, and students regarding technology and scheduling needs and problems.
• Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook.
• Assumeotherresponsibilitiesasreasonablyrequestedbystaff, faculty,and students.
• Performs related work as required or as delegated by supervisor(s).

• Thispositionrequiresaflexibleschedulewithscheduledeveningandweekendhourstomeettheoperational needs of the ICT Office.
• Ability to travel between our Campus and downtown Waterbury locations.

To perform this job successfully, an individual must perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodation may enable individuals with disabilities to perform essential functions.

• A bachelor’s degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor’s degree.
• Preferred 1-2 years of successful work experience in an ICT department.
• Experienceinaninstitutionofhighereducationispreferredbutnotrequired.
• Abilitytoestablishandmaintainpositiveworkingrelationshipswithotheremployeesatalllevelsandwith diverse student populations.
• Team-orientedandskilledinworkingwithinacollaborativeenvironment.
• Ability to repair Windows and iOS-based computer systems.
• Proficiencyindesktopoperatingsystemsfor
  
  Windowsandi
  
  OS.
• Knowledge of Microsoft Officeapplicationsaswellas Office
  365/Azure.
• Abilitytoplan,organize,andimplementassignedresponsibilitiesandtoworkwellunderpressuretomeet established deadlines.
• Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude.
• Excellent…