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SaaS Support Analyst: Diagnose, Resolve & Delight

Job in Waterbury, New Haven County, Connecticut, 06720, USA
Listing for: Trinnex
Full Time position
Listed on 2026-10-08
Job specializations:
  • IT/Tech
    Technical Support, IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 78000 - 129000 USD Yearly USD 78000.00 129000.00 YEAR
Job Description & How to Apply Below

Trinnex is seeking a technically savvy and customer-focused SaaS Technical Support Analyst to join our growing team. In this role, you will serve as a trusted product expert, helping customers maximize the value of our solutions through responsive technical support, troubleshooting, and issue resolution.

You will work closely with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, improve the user experience, and drive customer adoption and retention.

This role is for the SaaS Support Analyst:
Diagnose, Resolve & Delight role at Trinnex.

We invite applications for the SaaS Support Analyst:
Diagnose, Resolve & Delight position located in Waterbury, CT, United States.

The following position is for a SaaS Support Analyst:
Diagnose, Resolve & Delight with Trinnex.

Our group is growing, and we are hiring a SaaS Support Analyst:
Diagnose, Resolve & Delight in Waterbury, CT, United States.

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