Director, CX Tech & Systems Transformation
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IT/Tech
Job Description & How to Apply Below
FCP Euro Inc. is seeking a Director of CX Technology and Systems to own the CX tech stack, set a multi-year vision, and personally configure, test, and ship against it.
You’ll lead our largest contact-center initiatives and design CCaaS upgrades, IVR flows, queues, routing and disaster recovery. You’ll connect Zendesk Copilot and agent tools with AI capabilities, build a rolling roadmap, partner with Product and Engineering, and drive integrations across e-commerce, OMS and ERP.
Consider building your career as a Director, CX Tech & Systems Transformation at FCP Euro.
This is an excellent position to take on the Director, CX Tech & Systems Transformation role at FCP Euro.
As a Director, CX Tech & Systems Transformation, you will play an important part at FCP Euro in Milford, CT, United States.
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