Agent Licensing & Contracting Coordinator

** Agent Licensing & Contracting Coordinator*
* ** Position Summar
** yThe
** Agent Licensing & Contracting Coordinator
** supports insurance agents through licensing, carrier appointments, and contracting processes with multiple life insurance carriers. This role serves as a primary liaison between agents, administrative staff, and carrier representatives to ensure contracts are completed accurately, submitted timely, and maintained throughout the agent's lifecycle. The ideal candidate is highly organized, customer-focused, adaptable, and thrives in a fast-paced environment while managing multiple priorities.

** Essential Duties and Responsibilities*
* ** Agent Contracting & Maintenanc
** e
· Process new agent contracting applications with multiple life insurance carriers.
· Review applications for accuracy and completeness before submission.
· Monitor contract submissions and follow up with carriers to ensure timely processing.
· Maintain accurate records of agent contracts, statuses, and carrier requirements.
· Submit and process contract maintenance requests, including:
* Name changes
* Banking information updates
* Contract level changes
* Hierarchy and upline changes
* Terminations and reinstatements
* Other carrier-specific updates as needed  
** Carrier Relations & Communicatio
** n
· Serve as a primary point of contact between agents and insurance carriers regarding contracting matters.
· Build and maintain positive relationships with carrier representatives.
· Research and resolve contracting issues, processing delays, commission-related updates, and missing documentation.
· Communicate status updates and resolutions to agents and internal stakeholders promptly and professionally.  
** Agent & Administrative Suppor
** t
· Respond to agent inquiries regarding contracting requirements, status requests, and carrier policies.
· Assist administrative staff with contracting-related questions and escalations.
· Provide exceptional customer service while professionally handling challenging or emotionally heightened situations.
· Educate agents on carrier requirements, contracting procedures, and necessary documentation.  
** Organization & Process Managemen
** t
· Maintain detailed and accurate records within internal databases and carrier systems.
· Prioritize daily workloads and manage multiple contracting requests simultaneously.
· Meet established turnaround times and service standards.
· Identify opportunities to improve contracting processes and workflows.
· Stay informed of carrier contracting guidelines, compliance requirements, and procedural updates.  
** Required Qualifications*
* · High school diploma or equivalent required
· Previous experience in insurance contracting, licensing, administration, customer service, or a related field preferred.
· Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
· Experience working with multiple systems and databases simultaneously.
· Strong attention to detail and commitment to accuracy.  
** Desired Skills & Competencies*
* · Excellent verbal and written communication skills.
· Strong customer service mindset and ability to build positive relationships.
· Ability to remain calm and professional when presented with challenges.
· Strong problem-solving and critical-thinking abilities.
· Highly organized with exceptional attention to detail.
· Ability to prioritize and manage multiple tasks in a fast-paced environment.
· Team-oriented with a collaborative approach to work.
· Adaptable and comfortable with changing priorities and procedures.
· Self-motivated with a willingness to learn and grow.
· Strong time-management and follow-through skills.  
** Work Environment*
* · Fast-paced office environment supporting life insurance agent contracting operations.
·…