Market Leader

Market Leader Job Description

As an RV Market Leader, you will play a pivotal role in driving sales results, elevating business performance, attracting and developing top talent, and ensuring exceptional customer experiences across all locations. Your leadership will be instrumental in implementing strategies to outperform market competitors, optimize sales processes, and uphold Blue Compass RV's standards of excellence.

This Market Leader role will cover New Hampshire, Connecticut, Vermont, and Maine. You must reside in one of these States.

• Lead efforts to increase sales volume and drive sales performance across all locations.
• Develop and implement store action plans to improve performance, considering market competition and economic factors.
• Ensure teams execute the Blue Compass Sales Process effectively.
• Create and implement a comprehensive sales training plan for continuous development of sales skills and product knowledge.
• Collaborate with Sales and F&I teams to achieve F&I PVR goals.
• Provide support and coaching to improve customer traffic management and sales associate performance.
• Identify talent needs and develop strategies to attract top talent.
• Focus on internal talent development for future leadership opportunities.
• Coach and develop team members to improve performance and support career growth.
• Proactively manage staffing levels and recruitment efforts based on forecasts and business priorities.
• Assess and provide feedback on store standards during visits.
• Ensure impeccable visual appeal and inventory management at all locations.
• Coach teams on appraising pre‑owned units, online inventory merchandising, and VIP delivery processes.
• Collaborate with Region leadership to manage inventory levels effectively.
• Leverage resources across the market and region to align around goals and execute action plans.
• Communicate effectively with store leaders to ensure alignment and collaboration.
• Build a cohesive team culture focused on achieving results and delivering exceptional customer experiences.
• Ensure alignment between sales, F&I, and service/parts teams to optimize customer experience.
• Hold teams accountable for achieving F&I and service/parts performance goals.
• Support recruitment efforts for service technicians and enhance productivity.
• Conduct regular store leader meetings to share important communication and goals.
• Provide proactive support and direction to store leaders.
• Follow up post‑visit to ensure alignment on action plans and goal achievement.
• Utilize key reports and metrics to identify opportunities for improvement and develop action plans.
• Collaborate with store leaders to improve business performance.
• Foster development conversations and recognize team members during store visits.
• Assess leadership presence and team connection.
• Connect team members to Blue Compass RV's purpose, mission, vision, and core values.
• Ensure exceptional customer experiences at all locations.
• Address negative experiences promptly and support the team in resolving issues.
• Focus on increasing positive reviews and enhancing the VIP delivery process.
• Set clear expectations and hold team members accountable for performance.
• Communicate company direction and goals effectively.
• Address areas of non‑compliance with Blue Compass processes and standards.
• Review and manage store expenses weekly.
• Develop action plans to reduce policy expenses and optimize scheduling.
• Monitor compensation expenses to achieve targets.

• Driven to elevate business performance and achieve results.
• Skilled in identifying, developing, and retaining top talent.
• High energy with a strong work ethic.
• Process‑driven with a commitment to exceptional customer experiences.
• Excellent communicator and team player.
• Proven ability to lead change and manage conflict effectively.
• Aligned with company core values and leadership qualities.
• Coachable and open to feedback.