Assistant Branch Manager

Join to apply for the Assistant Branch Manager role at Ion Bank
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At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.

As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. We prioritize our internal team and value the communities our employees serve, encouraging volunteerism to support customers and beyond.

The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion’s service philosophy of safety & security, accuracy, responsiveness, friendly, personalized service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourages teamwork and promotes inclusion by working with a variety of people.

• Actively participate in the sales process and motivate branch staff to achieve assigned goals.
• Assist in maximizing the growth, competitiveness, and profitability of the branch.
• Ensure efficient operation of branch through effective supervision of branch staff and providing support to the Branch Manager.
• Provide excellent customer service.
• Excellent command of customer service skills, modifying approach in dealing with different people and situations, keeping commitments made to customers on a timely basis.
• Effectively demonstrate knowledge of all Bank products and services, consumer and business.
• Have a basic understanding of the company’s commercial customer segment including industry knowledge, current trends, challenges and opportunities to better identify the right solutions.
• Proactively meet with customers face to face and over the phone to provide product and service recommendations that meet their financial needs.
• Promote, cross‑sell and upsell bank products and services that meet customers’ needs.
• Open accounts, perform account maintenance and provide customer service solutions timely.
• Contribute to the achievement of established branch goals, assist in the planning of sales–related activities.
• Achieve assigned sales production consistently. Minimum average of 80% or higher per goal period, determined by Manager.
• Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number.
• Respond to inquiries on mortgage and loan rates; conduct application interviews; process applications on computer; close and disburse loans.
• Resolve complex research situations for both customers and branch staff.
• Complete customers’ transactions, forms, applications, and reports accurately.
• Ensure that the Bank’s security policy and program and the Bank’s loss prevention guidelines are carried out within the branch.
• Ensure activities within assigned functional area of responsibility are in compliance with Bank policy, and State and Federal Regulations.
• Understand the commercial customer segment, industry, trends, challenges and responsible for day‑to‑day operations and customer experience in the branch.
• Fully proficient in consumer and commercial account services and ability to act independent of the Manager.
• Coaches team, participate in Performance Management, encourage and coach team to reach assigned individual goals.

• High school diploma required.
• Five years banking/retail experience, two to three years supervisory experience.
• 401(k) and Employer Match.
• Life Insurance.
• Disability.
• HSA.
• FSA.
• Educational Assistance.
• Wellness Programs.
• Employee Assistance Program.
• 15 Paid Time Off Days (will be tailored to level).
• 12 Paid Holidays.
• Job Shadowing.

Seniority level:
Associate.

Employment type:

Full‑time.

Job function:
Business Development, Customer Service, and Management.

Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.