District Manager, Management

About the Role

See yourself starting a new career journey? As a My Eye Dr . District Manager you will be responsible for overseeing business operations and patient service throughout all offices within their assigned district. The District Manager is responsible for providing the tools, support, and leadership necessary to deliver incremental revenue improvements; maximum office contributions through control of labor costs and COGS;

and a first-class patient experience. The District Manager will deliver these results by building a positive and professional work environment that emphasizes accountability, integrity, and professional growth.

The wage range for this position is $90,000 to $140,000 annually, commensurate with experience. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.

• Drive patient loyalty and patient satisfaction to deliver maximum value. Ensure that offices in their district are delivering customer service that exceeds the patient’s expectation;
  Demand that offices proactively address patient feedback concerns in an immediate, professional manner;
  Monitor and react to Patient Loyalty results and align office teams to the critical goal of retaining patients for the long-term health of the company;
  Respond with urgency to any examples of inadequate service being delivered to our patients;
  Reward and recognize great examples of service within the district. Work in cooperation with the Customer Service Department to resolve any outstanding patient concerns to the patient’s satisfaction.
• Drive incremental revenue improvements. Working closely with assigned General Managers and the Regional Manager, execute a plan to growth office revenues by maximizing each appointment;
  Provide guidance and functional support to the locations to ensure that they achieve sales and patient service related goals; primarily measured through key performance indicators (KPIs) results;
  Reinforce the appropriate in-office behaviors that drive both KPI performance and long-term patient loyalty;
  Take appropriate actions to address office performance that detracts from revenue growth.
• Control expenses to maximize office contributions. Use the P&L (profit and loss statement) for the offices to make smart business decisions; analyze trends within the P&L to proactively plan actions;
  Confirm that all office work schedules match budgetary expectations and patient service needs on a daily and weekly basis;
  Proactively plan labor allocations within the district to maximize revenue; react to changes in business trends to reallocate resources effectively;
  Control payroll costs by monitoring reports and reviewing actual payroll results;
  Work in cooperation with Professional Services team to ensure OD is providing maximum value and service to patients;
  Work in cooperation with Professional Services team to ensure that OD is aware of COGS impact on profitability and supports office efforts to improve profitability;
  Ensure proper pricing and effective selling techniques are used to maximize revenue while controlling cost of goods (COGs);
  Ensure all locations are in compliance with company policies and standard operating procedures (SOPs) - monthly reporting and auditing each office’s performance and records and implementing corrective actions plans, where appropriate, to address non-compliant situations;
  Complete District Manager monthly audit to provide updates to the Director of Retail Operations on all findings and corrective actions needing to be taken;
  Report all associates concerns or questions to ensure that they are addressed in a timely fashion and routed to the correct individual for resolution;
  Follow up/through on matters until completed or closed;
  Proactively coordinate personnel-related matters, including recruiting requirements, disciplinary actions, terminations, etc. with the human resources department and location General Manager.

• 3 - 5 years of retail management experience, at least one of which in a high performance, high volume environment (Optical experience preferred; multi-unit…