Practice Manager

Job Title: Practice Manager
Department: Operations
Reports To: State Director
FLSA Status: Exempt Manager,Full-Time Salaried (min 40hrs per week)

The Practice Manager serves as the operational leader of the dental practice, responsible for day-to-day operations, financial performance, and team development. This role works closely with providers and clinical staff to ensure high-quality patient care while delivering an exceptional patient experience.

The Practice Manager owns thepracticeP&L,develops andleads a high-performing team, and partners with regional leadership to achieve practice goals. Success in this role is rooted in patient centered and people-centered leadership by building strong relationships, showing initiative,actively listening, and problem-solving to create a remarkable experience of care for both patients and team members.

• Lead, coach, and develop the practice team to foster a collaborative, high-performing environment.
• Oversee daily operations to ensure efficiency and adherence toourstandards.
• Manage onboarding, training, development, and offboarding processes for team members.
• Manage payroll and HRIS functions directly, including timecard approvals, scheduling, and time off requests, while serving as the first point of contact to answer questions and troubleshoot employee issues.
• Conduct
  30/60/90-day and annual reviews, hygiene check-ins, and coaching conversations; address performance concerns through corrective action and conflict resolution.
• Leads recruitment efforts by interviewing candidates, making hiring decisions, and assessing when new or replacement positions are needed to support practice operations.
• Fosters open communication and collaboration within the practice team, ensuring staff stay informed on all company updates, actively championing change and new initiatives, and modeling a positive, engaged leadership presence.
• Own and manage thepracticeP&L to financial goals, including revenue, expenses, and profitability.
• Analyze performance data and implement strategies to improve production, collections, and patient flow.
• Supportsdoctorcommunication byassistingwith clinical operations and troubleshooting operational questions and concerns, ensuring alignment between providers and practice management.
• Support provider onboarding, engagement, and retention initiatives.
• Ensure compliance with regulatory, safety, and operational standards.

• Manage scheduling, confirmations, and follow-ups tooptimizeappointment flow and patient satisfaction.
• Supports treatment coordination, financial conversations, and patient follow-ups, while providing backup coverage for Patient Coordinators.
• Ensure appropriate staffing coverage and collaborate on solutions when expected or unexpected gaps occur.
• Partner with billing/insurance teams to ensureaccurateclaims and collections.
• Monitor KPIs and financial reports to drive efficiency and profitability.
• Manage vendor relationships and support seamless integration of outsourced services.

• Champion a patient-first culture and ensure clear communication on treatment, payment, and follow-up.
• Foster strong, trusting relationships with patients and staff by promoting open communication, empathy, and a supportivepracticeculture.
• Apply thoughtful problem-solving to resolve challenges efficiently whilemaintaininga calm, professional, and solution-focused approach.
• Engage in active listening to understand and address patient and team concerns, ensuring a responsive and people-centered environment.
• Proactively manage patient feedback to drive service improvement.

• Work closely with HR, Finance, Marketing, and Revenue Cycle…