Parts Specialist

Parts Specialist – Retail Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in accomplishing assigned tasks.

Bilingual candidates encouraged to apply.

• Follow and promote all company customer service programs, i.e. Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot.
• Greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering all calls in accordance with company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low‑Price Guarantee.
• Maintain and secure the cash drawer, accept cash or checks, accurately make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, following company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates; include freight receival, stocking shelves, fronting and facing, and cleaning.
• Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns for shipment, assisting with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after completing corresponding training.
• Perform in‑store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle for deliveries when business needs dictate (Driving record must meet the company mandated driving eligibility requirements).
• All other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service (Desired).
• ASE certification (Desired).
• Fluency in multiple languages (Spanish highly desired).

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  option and provide your requested accommodation and position details.

North Haven, CT $55,000.00–$85,000.00 1 month ago