Ice Cream Flagship Scoop Shop Manager

Ice Cream Flagship Experience Scoop Shop Manager

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The Magnum Ice Cream Company

The Magnum Ice Cream Company (formerly a division of Unilever) is now a standalone, independent, EUR 7.9 billion publicly listed company. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories.

Because we know, life tastes better with ice cream. We dream big but keep things simple to act fast. If you want to grow with us, make an impact, and shape the future of Ice Cream
, this is the place for you!

The role of the Flagship Experience Scoop Shop Manager is to oversee and lead the operations at the brand’s flagship scoop shop location in Burlington, and supervise the VT Catering business, while living the Ben & Jerry’s 3-part mission daily. The Flagship Scoop Shop Manager will primarily work from the scoop shop located on Church Street in Burlington, VT. They will produce excellent guest experiences managing communications, expectations, sales growth, appearance and compliance with safety and operating standards.

Their goal is to drive consumer loyalty and staff retention by managing a fun, safe, professional, and high energy environment. The Flagship Experience Scoop Shop Manager will report to the General Manager of VT Brand Experiences.

• Oversee and lead the Burlington Scoop Shop flagship operations, including daily operations, communications, payroll and staffing in addition to supervising the Vermont Catering operations.
• Supervise the VT Catering Manager and Assistant Managers, participating in 1:1 conversations, growth & development, and corporate performance plans.
• Provide leadership amongst all hourly staff, including 50 part-time employees. Oversee and ensure the hiring and orientation of all shop staff, including the onboarding process.
• Administer the Collective Bargaining Agreement between Ben & Jerry’s and Scoopers United, the union representing the shop staff including frequent communications, monthly meetings and negotiations.
• Provide effective and ongoing coaching and feedback to direct reports and all working hourly staff.
• Work with Hospitality General Manager to prepare and oversee departmental budget and finance reporting, including the generation of profit/loss statements for forecasting purposes.
• Work with Hospitality General Manager to plan and implement store marketing plan with an emphasis on marketing the store to drive top line sales & increase brand awareness.
• Proactively identify and resolve problems from customers and staff members that affect all shop operations.
• Work closely with corporate retail operations on new products and messaging that can enhance the flagship experience.
• Oversee the scheduling of all staff, providing advanced notice and communication to safely staff all operations.
• Partner with our retail operations and Scoop University team to ensure flagship operations adhere to corporate operation guidelines.
• Work with Assistant Managers to develop and implement training and orientation for all employees with a strong emphasis on providing excellent customer service experiences.
• Oversee the daily financials for all Hospitality operations including cash management, bank procedures, ordering, inventory, register accuracy, preparation of sales and inventory reports and analyses to enhance business operations.
• Accountable for maintaining the accuracy of daily cashing in and out of all registers and cashiers, sales to cash reconciliation, and daily sales summary reports for each department.
• Participate in store planning and development meetings with the General Manager, department managers, and attend other company meetings and activities to keep informed about the objectives of the Brand.
• Manage the inventory ordering process which includes ordering, receiving, storage, and logging of all inventory items. Maintain and track all invoices for…