Boats & Motors Sales & Service Operations Assoc

Objective

This multifaceted role supports key areas of our business operations including service coordination, sales support, parts procurement, and customer service. The ideal candidate will thrive in a fast-paced marine environment, possess excellent organizational and communication skills, and demonstrate a proactive approach to cross-functional collaboration.

This position offers hands-on training and opportunities for professional growth within our dynamic marine business, making it a great fit for someone eager to expand their skills and advance within the organization.

• Assist in creating and managing boat builds and service orders.
• Help schedule jobs and coordinate with technicians to meet delivery deadlines.
• Perform quality checks and assist in the review of boat builds, completed service work, and inbound shipments.
• Prepare, place, track and manage customer billing.
• Manage vendor claims.

• Support sales of rigged boat packages, including quoting and customer consultations.
• Participate in boat deliveries to customers on and off site including weekend and water deliveries when needed.
• Support weekend sales operations and participate in boat shows or related events.

• Order marine supplies for scheduled services and maintain appropriate inventory levels for stocking items.
• Create daily POs for our OEM product line.
• Coordinate with Boats & Motor buyer to update our ERP/website with any changes from the manufacturer.
• Work closely with vendors to ensure timely and accurate delivery. Follow up on open POs and communicate to internal and external customers with any delays.
• Ability to read, analyze and interpret schematics and technical drawings.

• Respond to customer inquiries via phone, email, and in person in a timely and professional manner.
• Provide accurate service estimates and obtain approval for work orders including growth work or scope change.
• Exceptional customer service skills, and maintain clear and courteous communication throughout the service process.

• Proven experience in a marine or automotive parts and service
• Strong knowledge of marine equipment preferred
• Experience with order and inventory management systems preferred
• Ability to work autonomously, self-starter, organized and able to multi-task

• Must be able to work in a fast-paced work environment.
• Strong attention to detail
• Good communication skills, neatness
• Ability to prioritize/organize and flexibility are critical to effectively perform this job.