Speciality Services Director

Lush Lawn & Safari Tree is seeking a Specialty Services Director. This role requires a hands-on leader to run our Specialty Services department: pest care, tree and shrub healthcare, and holiday lights. You'll make sure our customers' expectations are met or exceeded by building, managing, training, and supporting a strong team of technicians. Two - three days in office;
Waterford and two days in the field. This position reports directly to the Chief Operations Officer.

• Recruit, train, manage and develop a team of 5-10 MDARD licensed Tree and Pest Technicians serving residential and commercial properties
• Recruit, train, and develop a team of 2-4 Holiday Light Technicians
• Oversee technician routes and keep the production schedule on track, including filling in on equipment when personnel are absent
• Meet daily with production staff to review plans and resolve issues
• Make sure the best pest, tree, and holiday light practices are followed
• Supervise product usage to ensure compliance with company policies and local, state, and federal pesticide safety standards
• Enforce company policies, including attendance, safety, security, and MDARD requirements
• Provide accurate production records and report; weekly and monthly
• Conduct employee evaluations
• Order the resources and supplies needed for production
• Resolve employee and customer issues quickly to reduce turnover and cancellations
• Identify trends and growth opportunities, and bring new ideas to the department
• Communicate department needs and issues to the COO and corporate
• Foster a positive, team-first culture
• Provide excellent customer service, including answering phones and understanding customer needs

• 2 years of management experience
• Valid driver's license

• MDARD certification related to pest and tree
• 1-2 years of experience in tree and shrub healthcare, or pest control
• At least two years' experience managing a team
• Contract negotiation and vendor management skills
• Proficiency with Microsoft Office, Excel, Google, and Outlook
• Detail oriented, organized, and deadline driven
• High energy and self-motivated
• A natural team builder

• Competitive wages
• Paid Time Off (PTO) and paid holidays
• 401(k) with company match