Principal, S2 Workforce Strategy and Intelligence Lead

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award.

We’re proud to be named a Leader in the IDC Market Scape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple:
End Cyber Risk. We’re looking for a Principal, S2 Workforce Strategy and Intelligence Lead to be part of making that happen.

About the Role:

The Principal Workforce & Productivity Analytics Lead serves as the system of record for workforce productivity, operational efficiency, and value realization across Arctic Wolf's Security Services organization (S2).This role is responsible for establishing a comprehensive workforce intelligence framework that quantifies how work flows through the organization, where effort is being spent, what value is being generated, and how investments in automation, AI, process improvement, and product capabilitiestranslate into measurable business outcomes.

The successful candidate will provide executive leadership with a transparent, defensible view of workforce productivity, cost-to-serve, operational efficiency, and return on investment, enabling fact-based decisions on staffing, automation strategy, product priorities, and organizational scale.

Primary Responsibilities:

Workforce Productivity and Intelligence Measurement Develop and maintain a comprehensive workforce intelligence model that quantifies:
• Work entering the organization
• Work exiting the organization
• Capacity created through automation and process improvements
• Capacity consumed by new products, services, customer growth, and operational requirements
• Productivity trends across teams, functions, shifts, and workflows

Create a defensible productivity accounting framework that distinguishes between:
• Gross savings
• Net savings
• Capacity creation
• Capacity redeployment
• Demand growth
• Non-value-added work
• Operational inefficiencies

Savings Realization Management Establish and maintain a benefits realization framework that tracks every approved productivity initiative from projected benefit through realized outcome.

Measure and report:
• Expected savings
• In-flight savings
• Realized savings
• Avoided costs
• Capacity redeployment
• Variance to business case Identify and explain gaps between projected and realized outcomes, including demand increases, adoption challenges, workflow inefficiencies, quality impacts, and incomplete process adoption.

Operational Efficiency Analysis Identify sources of productivity leakage across the S2 organization, including:
• Process variation
• Duplicate effort
• Rework• Escalation loops
• Tool switching
• Manual data collection Low-value administrative work
• Excessive investigation effort
• Poor technology adoption

Build evidence-based recommendations to improve workforce efficiency and increase value- generating activity.

Partner with Product Management, Data Science, and Engineering teams to prioritize roadmap investments by quantifying operational friction, workforce impact, customer impact, and potential business value.

Create measurable feedback loops to verify that released capabilities deliver the outcomes and productivity gains included in the…