Sr. Site Reliability Administrator

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACTAs a Senior Site Reliability Engineer, you will play a key hands‑on role within a globally distributed SRE team responsible for the reliability, performance, and stability of the data services that power our customer-facing SaaS products. You will work on well‑defined components of our distributed systems stack - such as Kafka, Elasticsearch, Cassandra, Solr, Redis, and Open Search - across both on‑premises and public cloud environments (AWS, Azure, GCP).

This role is ideal for engineers who enjoy solving challenging operational problems, contributing to automation and reliability improvements, and collaborating across teams to support high‑quality services. You’ll deepen your expertise in distributed systems while helping the team execute on operational excellence.

WHAT

THE ROLE OFFERS Operate, maintain, and scale distributed data services including Kafka, Elasticsearch, Cassandra, Solr, Redis, and Open Search.

Build, enhance, and support infrastructure across on‑prem and public cloud environments (AWS, Azure, GCP).Develop and maintain Infrastructure‑as‑Code (IaC) using Terraform and Ansible.

Apply patches, perform routine maintenance, and ensure systems remain secure and compliant with internal standards.

Participate in the design, deployment, and monitoring of data platforms in collaboration with SRE and engineering teams.

Support incident response activities and participate in the on‑call rotation for critical services.

Assist with capacity planning, performance tuning, and health assessments of data services.

Create and maintain documentation, including operational procedures, change plans, and incident reports.

Contribute to automation and reliability initiatives that improve service performance and reduce manual work.

Support service requests and help ensure SLA/OLA commitments are met.

Participate in team knowledge‑sharing and training activities.

May require shift work and participation in a 24x7 on‑call rotation. WHAT YOU NEED TO SUCCEEDBachelor’s degree in Computer Science, Engineering, Information Systems, or a related field - or equivalent practical experience.
4+ years of experience in Information Technology supporting large‑scale enterprise systems.
2+ years operating or supporting distributed data platforms (e.g., Kafka, Elasticsearch, Cassandra, Solr, Redis, Open Search).2+ years working with automation and configuration tools such as Terraform and Ansible.

Strong knowledge of Linux systems administration.

Experience working with public cloud infrastructure (AWS, Azure, or GCP).Solid troubleshooting skills and ability to resolve complex technical problems.

Excellent written and verbal communication skills.

Self‑driven, detail‑oriented, and able to manage multiple tasks in a fast‑moving environment.

Familiarity with ITIL processes; certification is a plus.

Experience with observability tools (Prometheus, Zabbix, Grafana, New Relic, etc.) is a plus.

One Last Thing Open Text is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us…