Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block

Our company at H&R Block focuses on helping people and building a high performing, connected culture where everyone belongs. We are pursuing Block Next, a multi-year transformation plan focused on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference, our door is open.

A typical day includes inspiring people to make confident, informed decisions, building client relationships, and leading a customer-centric tax office team to achieve growth objectives.

Joining us as a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.

You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience and achieving office-related growth objectives.

• Provide leadership and development of tax office associates to deliver an outstanding client experience.
• Lead daily activities to ensure that all tax office work is completed on time with quality standards, priorities, and goals.
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules, manage timekeeping and overtime, and ensure proper scheduling.
• Prepare tax returns as required and act as a knowledgeable resource on tax topics and products for associates.
• Develop local growth plans in partnership with leadership and manage office community involvement.
• Assist with recruiting and interviewing candidates for tax office positions; support escalation handling and client service resolution.
• Support performance management and address associate issues in collaboration with relevant partners.

• Multi-unit people management experience in retail, restaurant, banking, or related industries (preferred).
• 2+ years as a Tax Professional (preferred).
• Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people.
• Completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns.
• Annual continuing education and ability to meet IRS and state requirements.
• Proficiency with MS Office and ability to work independently with minimal supervision.
• Flexible schedule and adaptability to business needs; high school diploma or equivalent or higher.

• Employee well-being programs and benefits to support health, wellbeing, and financial wellness.
• Employee Assistance Program with Health Advocate;
  Better You wellbeing program; neurodiversity and caregiver support.
• Discounts on everyday items and services; retirement savings plans; 401(k); stock purchase plan; medical coverage eligibility; and more benefits outlined at

We are committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong as part of a larger team. We offer a recognized, exceptional work environment and opportunities for growth.

H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

The pay range for this position is listed below; local minimum wage laws apply. Individual pay decisions depend on experience, education, skills, performance, and location. Eligible associates may participate in incentive plans and benefit programs as described by policy.

Pay Range
: $15.00 - $65.00/hr

Sponsored Job