Service Manager

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This range is provided by DOBBS TIRE & AUTO CENTERS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$62,000.00/yr - $/yr

To be a team member at Dobbs Tire and Auto you must be dedicated to supporting the company’s mission, vision, and values.

OUR MISSION:
To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE:

Service Manager

CLASSIFICATION:
Exempt

Dobbs Tire and Auto Centers was founded in 1976 as a family-owned complete auto care solution in South St. Louis, Missouri. The Dobbs brand has experienced significant growth, expanding to over 100 locations across Missouri, Illinois, Texas and Ohio with future growth goals to over 200 stores by 2027. Along with offering a full selection of quality tire brands, all locations provide comprehensive automotive services, from routine maintenance to complex diagnostics and engine repairs.

Our investment in training, development, safety and wellbeing ensures our team members provide quality service to our customers each and every time. Our company culture extends beyond the shop, we actively support local organizations and charities in the communities where we live and work.

Dobbs Tire and Auto is seeking an experienced Service Manager to oversee all service and repair responsibilities within a single unit retail store environment. This position will provide direct management to the service and repair operations within a shop environment ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strongly technical knowledge of various make and model service and repair standards, has high standards for customer satisfaction, with a strong work ethic to achieve results.

• Partners closely with Store Manager to interview, select and train all service technicians utilizing their technical expertise on ensuring knowledge, skills and experiences align with the needs of the business and role definitions
• In partnership with the Store Manager, evaluates knowledge, skills and performance of all technicians; makes recommendations regarding development, promotions, merit, discipline, etc.
• Manages and drives store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency
• Oversees and assigns daily work orders including time, tools, materials and equipment needed
• Provides technical expertise and diagnosis for general and complex service requests for all make and model vehicles
• Suggests and provides technical training to ensure constant skill improvement and enhancement for all service technician levels
• Oversees the safe operations and proper workings of all tools and equipment in the shop; upon budget approval orders necessary replacements or repairs when needed
• Ensures adherence to company policies, procedures, and safety standards at all times
• Maintains high standards for store cleanliness, organization, and inventory management.
• Analyzes financial and operational data to identify trends and implement improvement plans for underperforming stores.
• Ensures consistent delivery of exceptional customer service and resolves escalated concerns promptly
• Manages inventory needs of the shop including tools, materials, equipment needed to ensure smooth operations
• Leads a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager
• Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands
• Performs other position duties as directed by leadership

• A strong belief in safety
  - Being Safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with a commitment to results
• Strong team player with the…