Administrative Assistant

Summary

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking an Administrative Assistant 1 (AA1) to join our team!

To help families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children and build relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you! Join our dynamic team at Child Support Services in Waterloo, Iowa, and make a meaningful impact on the lives of families.

We're seeking an exceptional individual who is respectful, positive, and passionate about supporting families throughout their child support journey.

Your responsibilities will involve specialized technical and administrative work, supporting local program objectives to ensure statewide success. This position requires a highly motivated, organized individual with excellent written and verbal communication and customer service skills. Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa. Produce work with extreme accuracy. Prioritize complex tasks and time to meet established performance goals and critical deadlines.

Provide complete and accurate program information when working with internal and external customers.

• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and ability/willingness to learn new software
• Familiarity with relevant laws, policies, and procedures
• Ability to handle confidential information with discretion
• Someone that is able to travel occasionally

This is a full-time opportunity, Monday – Friday with hours being from 8:00 a.m.

- 4:30 p.m.

Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from the office as scheduled, and from home.

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits .

to see how we compare with other employers or offers by using our Total Compensation Calculator.

Applicants will be required to complete a background check to be considered for this position.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa TDD).

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The…