Insurance Specialist

HOMELINK, a business unit of VGM Group, has a near-future need for an insurance specialist role - these positions will be communicating with insurance companies to ensure HOMELINK is paid for our services/claims. Most communication is handled via email and fax with some phone work.

This will be a project based role with the need still to be determined but most likely through the end of the year. Will start as a 90 day need with the intent to extend through the end of the year if needed. We really need individuals who are willing and able to work in an office setting and effectively work on a computer daily (at a desk and on a computer for 8 hours a day).

Strong customer service skills and a keen attention to detail are important to have. This role will be a collections type role - will communicate with insurance companies to collect payment and file claims. Most communication will be with claims adjusters from insurance companies. This role performs follow up to assure Homelink is being paid for the services offered.

• office experience and the ability to translate the experience to the role
• ability to provide specifics around the training that best fits them and why
• Accounts receivable/medical billing/collections experience of any kind

• Review orders to ensure accuracy of codes, quantity, and pricing
• Follow-up with insurance company to obtain payment from services rendered
• Denial resolution may include requesting additional documentation from payer via phone/email/fax, resubmission, filling a corrected claim, using payer portals for claim research and claim processing functions, claim adjustment if there is no opportunity for resolution/payment
• Prepare and submit documentation to increase likelihood of claims payment
• Answer questions from providers, patients, and insurance companies
• Knowledge of contract specific billing and paying procedures
• Identifies and resolves collection issues
• Performs necessary adjustments and refund requests
• Print, organize, and mail hard copy claims
• Claim follow up in accordance with department protocols
• Continued efficiency in various software platforms such as Viper and Microsoft applications (Teams, Outlook, Word, Excel, etc.)

• High School diploma/GED
• Strong customer service skills - phone and email (office experience required)
• Strong attention to detail
• Must have Microsoft Office Suite experience (Outlook, Excel, SharePoint) in an office setting

• Accounts Receivable experience
• Basic medical coding/billing experience
• Knowledge of healthcare industry billing/coding terminology
• Bookkeeping, analytical and problem solving skills

Intermediate Level

This is a Contract position based out of Waterloo, IA.

The pay range for this position is $17.00 - $17.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Waterloo,IA.

This position is anticipated to close on Oct 9, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.