Customer Service Representative Nights and Weekend

Customer Service Representative Nights and Weekend

Com For Care  Home Care (Raleigh, NC) is hiring a Customer Service Representative for night and weekend shifts.

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answer calls politely to assist with questions or concerns.
  • Take informational calls and conduct tours.
  • Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
  • Facilitate member service issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
  • Help maintain the neatness/cleanliness of the club.

• Customer Service:
  Communicates and interacts with customers in a way that exceeds the customer’s wants and needs.
• Listening:
  Actively listens, empathizes, and works together to solve the problem.
• Problem Solving:
  Recognizes, defines, and resolves problems, seeking assistance when needed.
• Diplomacy:
  Demonstrates tact and skill in all interactions.
• Communication:
  Communicates queries or issues to a supervisor in a timely manner.

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

• Seniority Level: Not Applicable
• Employment Type:
  
  Part-time
• Job Function:
  Other
• Industry: Hospitals and Health Care
• Referral Check:
  Referrals increase your chances of interviewing by 2x.

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Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.